Penske Truck Rental

Had the pleasure of working with Jakob and he was awesome! He helped get me squared with our rental and was able to rent a day cab all under 20 minutes!

Been planning a move from Dallas to St Louis. U-Haul always seems to be the go-to for moving vehicles. A friend suggested Penske so I went online and got a bid for what I needed. The price was half of U-Haul wanted to charge. U-Hauls trucks always seem like they're 20 years old. Penske truck was a 2019 26-ft box truck. The truck was clean and well maintained. So if you need to move call Penske forget U-Haul unless you want an old truck and pay more money. Also the drop off for me was extremely easy and fast.

So, I have picked up several trucks here in the past. This time was the worst I have experienced. I reserved the truck three weeks ago and called them the day prior to pickup to make sure the truck was ready for me. The day I show up to pickup there was no customers I was the only one, and they had me wait for the truck to be ready for over half an hour! One star this time Penske! Now I have to rent it for two days because my pickup place closes before I can make two trips.

This place... we were served by a lady who appeared to me as a Spanish speaking lady. Maybe it’s me but is it the world coming up to accepting poor customer service as the norm🤔. She didn’t acknowledge us or said hello to us. We told her we were picking up a truck reserved online. She did ask the usual questions... your name, did u make a reservation online? Such questions until she made a statement about us taking the truck one way... “ we don’t allow trucks to be rented out one way for local trucks. That’s what l was told”. The lady stepped away into the back office n asked someone l guess the supervisor and she came back without giving us any response. I thought she would be like... “ I apologize about that we actually do rent our the trucks one way”, but nope 👎 she continued with the r

How do your rates triple within one week? Rented with you one week ago and was very happy with everything. Today, some Rita rulebook employee decided she wouldn't accommodate me with a rental to be used for the same purpose as last week for less than triple what I paid last week. So, I took my thousand dollar, week long rental to Enterprise who understands the benefit of good customer service.