Pep Boys Auto Service & Tires

Showed up for my 8:30 AM appointment, waited 2 hours before they took my vehicle back. Then 4 hours later they come back and tell me they had the wrong parts. Then over an hour later they finally get the right parts. Total time 7 hours 45 minutes for a brake job. Meanwhile Employees are observed either sitting in the garage playing on their phones or messing around. Definitely will not be back.

Top notch service, knowledgeable, friendly and above all honest. I came in for a tire rotation and oil change. I need new brakes and at over 70,000 miles, it’s time! I highly recommend Pep boys!

Stopped at Pep Boys in Abilene while driving through town because we needed a quick tire balancing. From the start, the experience was disappointing. The greeter seemed bothered when we walked in no warm welcome, just attitude. We were told it would be about an hour wait, which was fine, but after two full hours of sitting there, no one had even started on the car. When we decided to leave, the manager didn’t apologize or try to make it right he actually looked relieved that we were walking out. Definitely not the kind of service you expect when you’re on the road and need honest, timely help. Won’t be stopping at this location again.

The man that greeted me had no idea how to do his job. I was over charged for a tire that was under warranty and should have been prorated. Instead he said the best I can do is give you a 10% discount. Then he handed me the managers card. I spoke with the manager the same day and she said she would look into it and call me back by the end of the day. Well here it is three days later and no call back. This is the worst location I have ever been to. I have always used this company for all my repairs on all my vehicles including the kids vehicles. NOT ANY MORE!!! The people they hire need to know how to do there jobs. They even tried to sell me new belts for the engine which was just put on before this visit. The owner of this location should look into hiring new staff and management. I won’

If I could give a negative star, I would. I made an appointment for 10 and I checked to see why my car was not touched and the girl working had not even entered my vehicle information for a work order to be made. Several others were upset about their vehicles as well. The girl working could care less. She was rude and did not even remotely act like it was a big deal. Andrea which I was told is the manager, WILL be hearing from me along with corporate. Absolutely ridiculous to have a business if it is going to be ran that way with people who do not even care. I will never be back and I will make sure everyone I know hears about my experience.