Pep Boys Auto Service & Tires

I was having a bad day as my tire popped. But this crew turned everything around. With only 30 mins from closing I was received with open arms and was given such great service. The manager treated me with so much respect and kindness. Not only that but he took his time to educate me on some of the issues with my car. I am forever grateful for the bay shore location. They did their thing!

Responsive , Professional. Paul was great, I ordered new tires from an online tire vendor, I had them delivered to Pep boys in Brentwood for installation...... The UPS delivery truck came later than expected, Paul was flexible with the appointment time and got me in and out at a reasonable time. Thank You Paul and the rest of the Pep Boy crew in Brentwood NY

I had such a wonderful experience at this location. From the moment I came in Paul was very kind and responsive with my needs. Then I dealt with Brian and Bert for my second appointment and they were also wonderful. I have a fleet vehicle so they made sure I was in and out in a timely fashion, and they worked directly with the fleet company, and I didn’t even have to get involved, which was really nice. I will definitely be back for all of my vehicle’s needs.

If I could give zero I would. Online showed this location having the tires I needed in stock.. get to my appointment and what do you know they don’t have them. Paul says it will take just a few minutes to get them, 40 min later they arrive. After an hour and 20 mins of me being here I go to check out and he says I owe $270… $270?? Online it says with tax and install is $239… and he says well it doesn’t show that in the system… lol… I don’t care what your system says clearly your site says it…. He is apparently the manager but can’t adjust the price so now we wait another 20 minutes for him to get some sort of approval. And now taking another 20 minutes to get some sort of code in… Pep boys in NY is trash I definitely don’t recommend… this is the second one I’ve been to and neither experien

Got an oil change done today at Pep Boys 5th Ave. Paul was very helpful. He explained the steps of what was happening. He was very courteous and professional. I had a great experience working with him.