Pep Boys Auto Service & Tires

Do not visit this place. They always seem to find something new wrong with your car just to make sure you keep coming back. My Experience: I initially went in for a simple oil change. At that time, my brakes were completely fine — no noise, no performance issues. I also requested a general inspection. After inspecting the vehicle, they suggested replacing my brake pads, even though they were still in good condition. Immediately after the oil change, my right front brake started making a strange screeching noise. This sound was never there before the service. It would screech for a while and then stop after driving a bit. Over the next couple of months, the noise gradually became worse. When I returned, they insisted that I replace both the brakes and the discs. I agreed, and they gave

Went to Pepboys to have my brakes examined and fixed. Upon dropping my car off, an employee pointed out a slew of appointments before me and said it might be a while. I said it was okay as I had a ride and didn't have anywhere urgent to be. Over 24 hours go by until my car is seen and I had to call them to get a price. I was told the estimate but the technician was going to call back with a more accurate estimate. And that my car may be ready the next day. Hours go by and I hear nothing. I call back and they inform me they were waiting on the parts to come in and that my car is being worked on. I did not agree to have any service done on my car as I was waiting for the technician to call me back to explain what else was needed. The customer service rep gave me a hard time when I told them

My son had snow and ice on his tires/brakes, made car shake. So I thought let’s get brakes and rotors checked. Not knowing it was weather related. Dropped off for 830am appt. They didn’t call until after 1pm. Good thing we didn’t sit and wait (as I’ve now read others reviews). She was suppose to call me back in 20min with more info. Never did. I called 4/5 times for hours. NO ONE ANSWERED. The call center lady couldn’t even get them on the phone. I showed up at 445pm to get the car with no word. The entire staff appeared to be hanging out at the counter. She said she just now has my work up done. Ultimately told me nothing is wrong with the brakes/rotors (relieved temporarily), however there’s an oil leak and this and that. Named a couple things including a suggestion to replacing somethi

I had a 12:30 PM appointment and was told it would take about 2 hours. By 1:30 PM, no one had even checked the car, and I was then told they might look at it around 3:30 PM. If the service actually starts hours later, what is the point of having an appointment? Very poor time management and little respect for customers’ time.

Absolutely awful experience. Took my car in today at 10:00am. I was early for my 10:30 appointment I made online for an alignment check, tire rotation, and oil change. Spoke to Zee. Alignment would be done if the check deemed necessary, rotation and oil change will be done, total will be $107. Went about my day until 3pm when I still haven’t heard anything about the car. Called pepboys. Was told again by Zee that the car hasn’t been started and there are still 2 cars ahead of me. Ridiculous but whatever. 6pm I receive a text my car is ready for pickup. I go get the car. Was told only the oil change was performed since they didn’t deem it necessary based on the tread to do the rotation this time… No. I didn’t ask your opinion I took it in for a service. 8 hours for an oil change. Absolutely