Pep Boys Auto Service & Tires

I went to this location for an oil change and a tire evaluation. I left without them telling me I had 2 nails in my tire. Instead of warning me of this, they intentionally put that my tread on my tires was low when it was not, “to indicate there was an issue with that tire.” After I discovered the nails for myself, I returned to have it fixed. They then messed up my splash guard on my vehicle, which I immediately informed them of. I explained how they had repeatedly inconvenienced me and Christian informed me he would refund me for this. He took my address and said I will receive a check in the mail. I called back 1 week later and spoke to Christian, who again stated my refund should be on the way. The very next day, I got a call saying I will not be getting the refund because I did not ge

Terrible experience, bought in my car for service got a broken windshield back. They called me about brakes and other problems but not a windshield. When I asked whats this crack, they claimed it was already there. Now they won't fix it or bother to check the cameras and see what happened. Now I gotta fix it myself and go to court to get it resolved.

Took them 6 hours to put tires. They didn’t do the aligtment and stole the money. Drove the car misaligned for a few miles an expensive car. Also, they pushed me a warranty that I never asked for. Disputing the charge with my credit card company, good luck. Don’t bring your car unless you’re a fool. The guy in the front saying they did it and lying to my face. You guys are very lucky that I am in a good mood because if I wasn’t that wouldn’t end only with a dispute

The office staff was great and professional. The waiting room and bathroom were very clean; with k-cup machine (fully stocked) snack machine. The mechanics were also friendly and polite; they did a great job with my tire installation and wheel alignment. They had a parking lot, which was great as well. Pricing was good and the waiting the same. I recommend this Pepboy location.

This was the worst experience ever I got there at 9am and at 3 42 pm my tires was still not on the car yet my Sunday was just spent sitting and waiting on my car with no one telling me anything . I have to keep asking when my car was going to be done . They needed to tell me this was going to be an all day thing. Would’ve gone home and come back in the afternoon, but nobody said anything.