Pep Boys Auto Service & Tires

Had a check engine light for a late model ford escape diagnosed on Jan 2026. The diagnosis was timely. However, the price of the part was heavily inflated by the technician who relayed the information by hundreds of dollars. After paying the 100.00 diagnosis fee, the tech refuse to pass the part number needed to fix the vehicle as the cost estimated was well over $1000.00. When he finally relented, he relayed an incorrect part number with attitude. Service was paid for the diagnosis and still nothing but attitude was relayed for customer service! Customer service and ethical decency is missing from the customer point of sale representatives at this location. Request administrative action and regional level management intervention to correct the normally excellent company. Cape Coral n

Mikayla (service advisor) was exceptional. My car was towed there late the night before. I arrived 15 minutes before they opened and Mikayla helped me right away. She already assumed I was there because of the extra car in their parking lot not there the day before. She was courteous, knowledgeable and professional! Because of my need for retrieving my car as soon as I could, Mikayla called me two hours later to pick it up! I was thrilled and so impressed! They worked as a team and I appreciate the mechanics for understanding the importance of needing my car as soon as possible. So grateful.

Wish there was a negative rating. Took my van in for a break service as we started hearing a little bit of steel on steel in the front driver side. Tech told us that because it’s a northern vehicle all the shocks needed replaced ball joints needed replaced and we needed a new tires (Tires were installed at this location less than a year ago). Tech quoted us $3300 to pretty much Replace everything. We’re told that the brakes were great. Tech tried to convince us that what we were probably hearing was other vehicles beside us, whose brakes were going steel on steel while driving…. Ended up having to do front pads and rotors at a different mechanics. Pep Boys didn’t even take the tires off during this service. The wheel lock was still buried in the glove box….. Would not recommend. Would rec

Service manager extremely professional and did a superb job getting my tires on in a timely manner. Service techs did a fantastic job installation and overall check on condition of my truck. Peace of mind goes along way. Thank you Pep Boys for a great team at this store. Will surely be a repeat customer.

I brought my 2015 Honda Odyssey in for a loud “machine-gun” ticking noise coming from the left side of the engine. Before the visit, I had researched the issue extensively and found strong evidence pointing to a failing timing belt tensioner, which is a known problem on this engine. Your technicians told me the timing belt tensioner was not the issue and instead said the noise was coming from the valve covers, recommending further disassembly. Also they told me its because vehicle is 2 quarts low on oil, this was confimed false by the oil change right after the diagnosis. I declined that work and was charged $117 for the diagnosis. I took the vehicle to another shop down the street. They replaced the timing belt and timing belt tensioner for less money, and the noise was completely elimina