Pep Boys Auto Service & Tires

Extremely disappointing experience! I had a reservation for a simple tire rotation at 4 PM. I reached on time, dropped off my car, and received a text saying the vehicle would be ready by 6 PM. Matthew told me to check the link in the text for updates. After waiting for 20 minutes, I decided to wait at nearby bookstore to kill some time. From 5:30 PM onward, I kept checking the service link they provided—no technician was ever assigned, and there were no updates at all. I finally called around 6 PM and was told car would now be ready by 7 PM. I accepted the delay, but the service tracker still showed no progress. By 6:50 PM, I decided to go back to the shop, only to find the staff closing the doors. No call, no text, no update—nothing. When I asked for an explanation, the staff member ha

above and beyond support to help get my car ready for a road trip! Their waiting room is a bit uncomfortable/lackluster compared to other car repair/dealership waiting rooms but the customer service was really good. They did upsell on the air filter replacement which I'm pretty sure I just got done a few months prior, so I should have said no, that's on me. Their customer service really is above other shops. They explain things clearly and went the extra mile to help me in my situation. I do recommend them!

We've used Pep Boys for 25+ years. Frank, Ian, and Matthew are fantastic. They are always friendly, courteous, and accommodating, and we trust them 100% with our cars.

We were from out of town had a flat tire had the small spare on and needed it replaced , We called drove over, walked in the door and they got it done. They got it done fixed, repaired and back out the door within 45 minutes we went next-door And ate brunch it couldn’t have been any easier. Excellent service. We recently have a Pep Boys that opened in our town. I will take my business there from this day forward as we went to Walmart prior to going there they said they were too busy and would not take a walk in even for a flat tire repair.

Gunbarrel Road Chattanooga, Tennessee was very professional. Very knowledgeable, understanding courtesy. I cannot Begin to you how great the customer service is. Iana was the representative that helped me today. He is very professional. A wonderful guy. Thank you very much for the time you took to take care of my problem.