Pep Boys Auto Service & Tires

I’m extremely disappointed with the service and honesty at this Pep Boys location. On October 25th, one of my brake calipers seized up. Pep Boys replaced the parts and charged me $1,775. During the repair, Jon (the service advisor) called to warn me it might be an ABS module failure, but later called back saying they were able to reset it and the issue was resolved. A few weeks later, the same brake seized again and brake fluid was all over the ground. I called Pep Boys, spoke with Jon, and was told the repair would be covered under warranty. I had the vehicle towed back to them. Days went by — Saturday to Tuesday — and the vehicle just sat there. When I checked in, they hadn’t even put it on a lift. Then suddenly they refused to honor the warranty. Jon wasn’t there, but the store manage

I scheduled online for my state inspection, which was quick and simple. I received timely notifications. On the day of the service, I was running a few minutes late and it was not a problem for them. When I got in, checking in and getting going was simple and pleasant. I stayed there while waiting. I did not have to wait long, the inspection was quick, got my paperwork, and was on my way. Everything went fine and they gave me a heads up the my tires are starting to show some wear. Will be back.

Let me start off by saying Alvin did an amazing job. He was very vocal with me about the services being performed. However the girl at the desk is extremely rude. She is very passive aggressive as if you did something to her. Not only that but she lied to many customers throughout the day. Offering appointments to them over the phone and when they come in state they can't be seen. She unfortunately went back and forth with me over a faulty part which seems to be an ongoing issues at this location. Between the reviews online and overhearing phone calls of similar issues its obvious they are getting parts from a bad seller but wont fix the issue. Not only did they give me a bad part but when I got my car towed by pep boys I was told by the girl at the desk that I would owe for the tow. Sh

I should have read the reviews, AVOID THIS STORE. The service is beyond subpar. Had a set of tires put on, one never held air, tires looked "used" according to my wife because there was grease and glue everywhere. Shotty work, but that wasn't my issue. Apparently appointments are a maybe in their world. After both appointments lead to my car sitting for an hour, when asked a rough time frame, they refused. I understand it's a shop and people come in, but it the hour I sat, they couldn't be bothered to ask any tech's how long they have to finish a job. I am left with a brand new leaky tire with no idea of when it can get fixed. It would have been worth the $100 more at Just Tires for better service. Disapointed, I used to like Pep Boys.

Received excellent service and communication! Greg helped me with ordering the tires and the whole process. A+ service!! He kept me informed through text and phone calls. Highly recommend! Thank you Greg for a great experience.