Pep Boys Auto Service & Tires

​I am writing to share my deep appreciation for the outstanding service and protection provided by Mr. Charles from pep boys south academy yesterday. I am an active-duty member of the Air Force and visited your shop in uniform during my lunch break for a wheel alignment. ​During the check-in process, a woman entered the shop and began acting erratically. When Charles asked her to wait a moment, she turned her hostility toward me, shouting, "Do you have a problem, government employee?" ​Charles immediately took command of the situation. He stepped in to defend me, informed the woman I had no issue with her, and quickly identified that she was not there for any legitimate business. He professionally escorted her off the premises and informed her he would contact the police if necessary. ​Wha

I had an excellent experience at Pep Boys! From the moment I walked in, the staff was welcoming, knowledgeable, and genuinely eager to help. They took the time to explain everything clearly without being pushy, which made me feel confident in the services I was choosing. The mechanics were professional and efficient, my tire was serviced quickly, and they even gave me updates along the way so I knew exactly what was happening. I really appreciated the transparency with pricing and recommendations; they focused on what was necessary rather than trying to oversell me. The waiting area was clean and comfortable, and I noticed how courteous the staff was with every customer who came in. Pep Boys truly stands out for their combination of quality work, honest communication, and great customer

Didn't have the tire that were "available today" on the site so I got a different set for a bit more money. I set an appointment time and was told it would take about an hour, so I decided to wait it out. I was waiting for over 3 hours... First impressions were a bit off to begin with. There was just a slice of leftover pizza chillin on the front counter amidst a bunch of paperwork with crumbs everywhere. When I walk into a "professional" establishment I expect it to be as such. I understand people have to eat and all that but thats what breakrooms are for. That didnt bother me too much it was just a bad first impression. Over 3 hours for a set of tires AFTER an appointment is made is wild. If you can't handle the volume of customer dont schedule so many appointments.. I saw 3 people come

The place was busy with about 5 other flat tires when my car was towed in with a flat. They were kind and apologetic for the wait. It didnt even end up being very long considering how busy they were. I definitely suggest getting your tires from them and they will make sure your always taken care of.

2 hours and 45 minutes after my appointment started before they started on my car. For a tire rotation… somehow went from a chip in my windshield to a crack during the appointment. So I don’t imagine they put the lift down gently..