Pep Boys Auto Service & Tires

I originally thought this shop was closed but happened to see a sign that the service department was open, although the retail auto parts store was permanently closed. I had called around to a few shops to get quotes on a repair and decided to call Pep Boys. Johnny answered the phone and was very helpful. He didn't give me the run around and provided upfront pricing. The service price was reasonable so I decided to get the repairs completed here. My car was finished ahead of schedule! I was happy with my service.

Very efficient, my vehicle was serviced along with recommendations needed in the future. Everyone was professional and easy to talk to. My car was ready at the time promised & the price for what I needed done was cheaper than the previous shop that I took it to. Overall, I'm very satisfied with my service.. Thanks guys..

Small issues turned into large ones quickly 12/21: I dropped my car off to have the spark plugs changed. The service was completed quickly and appeared straightforward. However, after picking up the car, the check engine light remained on, indicating misfires. I was told no diagnostic had been performed and that I would need to bring the car back at another time for that service. 12/24: Because the check engine light was still on, I had the car towed back to this location for an engine diagnostic. 12/30: I picked up my car and paid for the engine diagnostic. At the time of pickup, I did not receive the diagnostic results in any form—no text, email, or in-person explanation. 12/31 (after calling to request it): I finally received the diagnostic report. However, the report was inaccurate: b

The customer service representative was easy going and kind as well as the service agent who changed my tire. The price was reasonable especially since my tire blew out and it was during Sunday where other shops were closed. Overall, the service was great, quick, and the staff were friendly and professional.

Adam and Jerold were professional and great! Had a flat tire but also needed to get to a place in time and thanks to Adam and Jerold's kind and prompt service, I was able to get my tire replaced and still get to my destination in time. Thank you so much both of you!