Pep Boys Auto Service & Tires

Walked in as a scheduled service for 8am Monday 11/24. I called the office was told they were running behind to came in 2 hours after now that the technician was finalizing it. I showed up having arranged transportation at 4:30pm and the car was still on the lift, the technician comment from the advisor was a lie. The car was not given back to me until Tuesday 11/25th. In which I asked if the TPMs sensors were programmed to my computer since the light was still lit on the dash, the advisor once again assured me it had been programmed. He told me I had to drive more, I am not many miles in since then and still the light is on. On my drive home I felt a significant amount of vibration on the tires, too much. The steering wheel would shake at 65miles per hour. As soon as I got home, I got und

The repair process was extremely slow. I dropped my car off on Saturday morning, but I didn’t get it back until next Thursday morning. They told me they would call to provide updates, but I never received any calls. I had to keep calling them myself just to check on the progress and push things along. The repairs themselves were actually quite simple — an oil change, a radiator replacement, and an A/C temperature regulator replacement. However, the overall service was very slow, and I constantly had to follow up to get updates. In the end, they charged $1,800 for replacing the radiator, changing the oil, and installing a temperature regulator. Be careful!!

If I could give this place zero stars I would. I had an appointment for 1:30pm and arrived at 1:25pm the customer service agent told me they are behind only 1 tech was working and my car would not be ready until after 5pm. I told him that was fine and I would pick my car up around 6:30pm. The rep calls me at 6:47pm and asks me if I was planning to pick up the car that evening they close at 8. I asked him if the car would be completed by then he said more than likely. He then says I would get a text when the car is completed. I call the following day at 10:00am to get an update and was left on hold for 30 minutes. They then did not answer the phone. I finally got a hold of someone at 12:00pm and he proceeded to tell me they can not do tires today. I can come pick up my car and reschedule!

These guys were great. They communicated clearly, they worked with me on pricing, And they helped me get peace of mind after repairs to my car. I thought their level of professionalism was better than most body shops. And the pricing was about what I expected. I had my shocks and struts replaced, new brakes, power steering, and a few other things worked on.

Even if you have 4 flat tires and you’re in front of this shop don’t go in there. RUN from there. This place is a total scam. Went to go get tire sensors and had 3 cars in front of me. Tell me how it took them 3 days to finish my car. The cherry on top is I get my car back with a cracked windshield. The manager Thomas checked the cameras and said it came in like that. I said “great ,when can I come in and see the footage you saw” he said can’t do. I said “so you don’t want to show me the footage or pay for my windshield, put yourself in my shoes” he said “ I don’t need too”. Hilarious 😂😂. Long story short even if they offered services for free I would stay far from that place. I honestly didn’t check the reviews before going there but I believe every single one. FYI this is the second revi