Pep Boys Auto Service & Tires

Sister took her car in for state inspection. They rejected her for a failing headlight (understandable) and a leaking valve cover & spark plug tube seals. There was a little oil on the valve cover from the but that spilt after filling her oil from a change I did 2 days prior. They tried to charge her 600$ for the repairs plus 2 other "faults" they came across. I ordered gaskets and seals, hdlamps and sparkplugs since I was getting in there (2014 Camry 4 cylinder 180k) + cabi air filter that she obviously didn't have changed prior to buying the car - all for 90$.there was NO oil in her tube plug tubes (denso sparkplugs were great condition and not even touched by oil). There was a little oil trial from the oil that ran off the valve cover from the but I spilt, but nowhere on around the enti

I stood in line patiently for about 15 minutes — no issue. When I finally got to the counter, I asked about windshield wipers and tires. Tires? Fine, they didn’t have my size and said it would take three weeks. No problem there. But then Cody grabs the windshield wipers, scans them, and tells me they aren’t in his inventory so he can’t sell them. I understand policies — that part wasn’t the problem. What set me off was the complete lack of effort to fix the situation. No checking the back, no offering alternatives, no looking up another store, no “let me try something else.” Just a flat, dismissive: “I can’t sell them to you.” That’s it. The customer service at the Hampton (Mercury Boulevard) Pep Boys was absolutely disappointing. Cody made zero attempt to help or troubleshoot. I left

I had a fantastic experience at Pep Boys! They got my car taken care of with same-day service, and Tony was super nice and incredibly helpful. I really appreciated the text updates—especially the link showing pictures of my car and each step of the process. Great service from start to finish! Highly recommend.

Took my vehicle in for a battery light. Paid for them to run tests. Was told by 2 different employees the alternator was fine and needed a new battery. Purchased the battery and battery light came right back on. Dealership is telling me it is the alternator. I do not believe any test was even conducted. Poor service!!

I stopped by Pep Boys because I had a nail in my tire, and the experience was great from start to finish. The staff was professional, polite, and made me feel taken care of. They fixed my tire quickly and got me back on the road in no time. I truly appreciate their fast and friendly service—highly recommend! 🚗🔧