Pep Boys Auto Service & Tires

I had a metal piece from the undercover of my car come loose and dragging on the street after accidentally hitting hard a speed bump. I took it to this location and after getting the car up and realizing that it was something relatively simple to fix, they fixed it and did not charge me anything for it. I appreciate being that considerate and not taking advantage of the situation. Seems like most car care places nowadays try to overcharge you. Not this place. I live in Houston, but I an impressed by the customer service and care from this place and wanted to leave at least this review and recommend it also to family and friends.

Marco changes the oil in my truck at a fair price, which is great since I need to do it often because of my line of work. He’s always able to fit me in on short notice, even when I only have a small window.

Marcos was incredibly sweet and understanding with me. I came in with about 30 minutes before close and he still took me in to get my light fixed. Great customer service, he was very nice and they got it done quickly. I’d definitely recommend this place as a teenage girl because even though I knew nothing about cars they were super helpful.

Fantastic service by Manager Charles, he was so welcoming and friendly and put me to ease about my car. His warm smile and obvious knowledge about my vehicle gave me so much reassurance during these stressful holidays. I Will be returning because of him.

I scheduled an appointment with Pep Boys for a diagnostic test on a Sunday, only to be told when I arrived that the technician who handles diagnostics is never there on Sundays or Mondays. Annoying, but I stayed patient and rescheduled for Thursday at 7 a.m. Fast forward to Thursday: I show up right on time, only to be told the same technician is now on PTO until the following Tuesday. When I asked why an appointment was scheduled if no one would be available, I was told the tech “just found out Monday” and that they “couldn’t see Thursday’s calendar until today.” That excuse is laughable — and insulting. This is not just poor planning, it’s blatant disregard for a customer’s time. No courtesy call, no rescheduling effort, no accountability. I had come here hoping for better service than