Pep Boys Auto Service & Tires

If you have friends and family, please beg them to never have pep boys service their vehicle. I had them put on 4 new tires to inspect my car and they broke my car and now I am fighting for them to fix my car after I had to dish out the money. So please Pep Boys is not worth your time.Please take it to a reputable dealer or reputable auto repair mechanic. Do not take your vehicles to pet boys ever! I have called Pep Boys Corporate everyday for a week. They keep telling me the same thing over and over. My case will be escalated. How many times does my case have to be escalated? I was told that the regional district manager. Scott breckman, would call me within 24-48 hours. No call. I have asked to be transferred to him. I am told it goes right to voice mail. Today I was able to leave a v

This place struggles mightily with their scheduling. I had a 3:00 appointment for tire rotation. When I made the appointment it was suggested that I call ahead beforehand to check on their schedule. Good thing I did - they were running behind and we moved the appointment back to 4:30. They got me in and out promptly at 4:30, but I think this is more the exception than the rule.

Went there cause there tires came up 119 each on Google. Got there he said they start at 119 and then to just get mount and balanced would take until monday 🙄 no way went to Walmart I paid a little more but tires were mount and balanced they fit me in thanks walmart.

I’ve had a very frustrating experience with the Pep Boys at Red Rose Commons on Fruitville Pike. I scheduled two separate appointments, and both were canceled. I gave them another chance and booked a third appointment for 8:00 AM on a Saturday, only to be told when I arrived that the wait would be 3–4 hours — and this was just for a tire rotation. This location seems to consistently run behind schedule, and they do not notify customers ahead of time about delays or cancellations. It’s extremely disappointing to plan around an appointment, especially early on a weekend, only to have your time wasted. The customer service and communication need serious improvement.

Two times in a row I made an appt here and when I got there the same guy Steve is there saying it’ll get done when it gets done. What’s the point of booking an appt when a 30 min pre purchase inspection which take 30-1 hour takes 3-4 hours. I can’t go here if the dealership expects me to have the car back within a couple hours and it takes all day. My brother works at a pepboys down south and called them and told them to roll it in and they did. Unfortunately I never got a call saying it was done. I got a call from the dealership asking where I was at and so I went up to Pep boys from the Barnes and nobles and they had it ready to go. The time before was okay because it was my personal and it was an oil change but still I don’t want to have an oil change scheduled for 12:30 and we are leav