Pep Boys Auto Service & Tires

I had a terrible experience at Pep Boys. The front desk associate was rude, dismissive, and extremely unprofessional. He took my keys without explaining anything and left me and my boyfriend waiting with zero communication. When the problem was found, he refused to answer questions and just told me to pick a tire without explaining the issue, the part, warranties, or alignment options. I was told the service would take 30–40 minutes, but it only took about 5 minutes, which made the whole interaction feel careless and poorly communicated. At checkout, he didn’t even acknowledge me and only asked “cash or card.” This was easily one of the worst customer service experiences I’ve had.

Took vehicle in Jan 3 2026 because air conditioner started to feel warm that day. They said I needed new AC lines and gave me a price. I agreed with the maintenance to fix. Then they called back and said I needed a new air compressor. I agreed. I picked up late evening of Jan 6, 2026 on way home I noticed that something was wrong. My vehicle was bouncing up and down and the drive felt horrible. Went back in the next day at 7:30 am to explain what was happening and that I can’t drive like that. I explained that we got my air fixed and had just picked up vehicle the previous evening. I showed video of how much my vehicle was bouncing up and down while driving. They took it for a quick test drive, came back and said I need a new motor mount/ damper and new struts. I told them there were no

I came in 15 minutes before close. A panel came loose and was dragging. Isaiah took care of me and had me on my way in less than 10 minutes. Fantastic team with very kind folks, thank you Isaiah!

The mechanics and staff were extremely helpful when I needed repairs to my suspension system. They worked so well with me and my insurance including communication in person and on the phone. Thank you!! It helped make a rough time easier to handle.

Won't return, had an appt at 11 I rushed to get there, for my vehicle to sit 45 mins before getting looked at. I asked what's going on and they said they are training, my question is. Why wasn't anything ever relaid to me! I only found out because my kids were hungry and as I was walking I seen my truck in the same spot I parked it. Whoever the guy was that was training needs to be trained on customer service. You got a tire shop right across the street, and I'll take my other car else where smh do better