Pep Boys Auto Service & Tires

Cornell took great care of me! They took on my car less than an hour before closing, changed the tire, and sent me on my way! Cornell was very communicative and offered me all the different options along the way. Very satisfied with my experience here!

I arrived at Pep Boys for my 10:30 a.m. appointment to have four new tires installed on my Jaguar SUV. I was told they were busy but that my vehicle would be ready by 2:30 p.m. at the latest. I waited in the waiting room the entire time, yet no one came out to inform me of any delays. The service was not completed until 4:00 p.m.—a total of 5.5 hours. What made the experience even more frustrating was that my lug nut key was not returned to its proper place. I spent over an hour searching for it, and Pep Boys also had to look for it. They eventually found it under my spare tire, where it should never have been placed. Additionally, I noticed that my vehicle’s mileage had increased by 4 miles between drop-off and pick-up, and the interior was already warm when I got in, as if it had been re

My first appointment was at 1pm. After more than two hours waiting, I mentioned I had to be someplace else and could not be late. They rescheduled my (4) new tires for the next morning at 11. I arrived early and sat for nearly three hours before I said something and magically became the next one up. Why even bother having an appointment set up online if it's not honored? I suggest it should be walk-ins and take a number. That way, you won't see people come in after you, get served first! The only reason they did not get one star in my review is because when I asked for it, I was given a discount on the cost of the tires. They recognize the problems keeping appointment times. Next step, take corrective action! It's not that difficult.

Tyrone is an amazing professional knowledgeable friendly customer service at pep boy’s in manassas Virginia. He is an excellent person . He did help me with my cars with fast affordable car services🤗💪! Greatly appreciate you Tyrone 🙏💪

Great price. Absolutely horrible time completeness. I had a 1130am appointment for tire installation. Dropped off and was said it’ll be ready by 5pm. Came back at 5pm, car was still in spot I left it. At 7pm car was spotted on the lift. Didn’t get the car back until way after the shop closed. If you like watching people smoke, come here!