Pep Boys Auto Service & Tires

I purchased tires through a 3rd party online source, for my mother-in-law, and selected this Pep Boys on that website as an installer for those tires. Ours was a slightly unique situation, in that the two driver's side tires had been punctured and poorly patched previously, but as the "old" ones had greater than 7/32nds of tread left on them, we simply wanted to replace those that were damaged and put both of those new tires on the front drive wheels. After giving these explicit and detailed instructions, IN PERSON, and verifying that the service writer properly noted what we needed from them, my mother-in-law left her car for the service. They couldn't handle this level of sophistication in service request. Not only did they not place the new tires on the front drive wheels as requested,

I had a great experience at Pep Boys. They replaced my timing belt & fixed radiator. The customer service team was friendly, helpful, and kept me well-updated on the work being done. They set clear expectations for how long the service would take, and everything was completed right on schedule. The only minor downside is that the parking area is a bit small, but it’s still easy enough to navigate. Overall, solid service and a smooth experience—would definitely return.

Please, please, please save your time and money and do not take your business here. When we walked in to this location, the woman at the desk couldn't be bothered to look up or greet us. When she finally said something, she still didn't bother to look away from her screen. We explained to her that we'd just purchased 4 tires from a different Pep Boys location 6 days prior and today two of them were flat. She asked if we had our original receipt, and we told her we did not but the people who installed the tires said that they'd have all of our information in their database and did not need to keep track of the printed receipt. We tried pulling up emails and what we had online, but she said none of that was what she needed. She wouldn't tell us exactly what to pull up or how to find it. She

I bought a set of tires on tire rack and chose Pep Boys near my house to mount them. I made my appointment for Thursday, but received a call that said they do not have an experienced tech on Thursday and we need to reschedule for the following Saturday. The “experienced tech” trashed all four of my wheels during the mounting process. I was told that I must go get estimates to repair them. I signed up to get four tires mounted not to be charged to trash my wheels and then have to go shopping on their behalf. Also, I didn’t come in with wheels that have been repaired. They were in perfect condition. I am not interested in repaired wheels. Making it right would be replacing the wheels. They don’t seem interested in that. What a JOKE!! Do not take your vehicle here for anything! They can’t ev

TLDR: Avoid. Go somewhere that actually wants your business. I paid for a warranty with my new tires at the Arvada Pep Boys which recently closed. I got a flat tire and swapped out my spare and drove 35 minutes to this location to get the warranty honored. I was told the old location didn't track things correctly, so I needed to prove to them I really paid for the warranty by providing the paper reciept from several years ago and they didn't have any techs there anyway to help me. Well, I just had my car detailed so the glove box got emptied and I couldn't find papers from the original transaction. When I returned from looking in my glove box there was just nobody even there. So, I packed up my car and drove 35 minutes back to my neighborhood on the spare and went to Les Schwab who took