Pep Boys Auto Service & Tires

Friendly and comprehensive service. Although the problem pointed to the need for a new alternator they still went ahead and did the diagnostic (at my request) and determined the problem to be elsewhere. They listen to their customers and are honest; I highly recommend them.

Went in for wheel alignment after new tires. The customer text we get said about 2 1/2 hr wait time. They were very considerate when I told them I might need to come back another time because I was having an urgent situation and I had to go. One of the technicians walked in and said he would service my car next. He took it in and did the wheel alignment in less than 30 mins. I was so greatful! It was my first time at Pepboys for anything, and I was very pleased with their service.

So Incredibly Honest! I went there today because my car intermittently doesn't turn on. They were going to charge me 59.99 for a diagnostic.. I waited in the waiting area, which could be a little better bc I could smell chemical smells, but whatever. About an hour later the Manager came to tell me that the car kept starting for them, and so I could bring it by another day so it could sit for four hours then they could try it again. Then I asked how much it would be to repair a tire that has a nail in it. She looked at it and said for me to go to one of those smaller shops, bc from where the tire is they wouldnt be able to repair it they would have to charge me for a while new tire! She didn't charge me for the diagnostic!

Needed my tire patched. Easy to make an appointment through the website, dropped off my car, it was completed quickly, and picked it up. Seamless process ans reasonable price.

Worst customer service I’ve experienced in a long time. The staff at this Pep Boys was unbelievably rude, and even their facial expressions were disrespectful and unprofessional. No patience, no courtesy, just bad attitudes all around. If you don’t want to deal with customers, don’t work in customer service. I won’t be coming back. Wish I would have read the amount of bad reviews this place has before choosing them out of all the other places here in Pasadena.