Pep Boys Auto Service & Tires

I don’t hand out five-star reviews lightly — but this Pep Boys location absolutely deserves it. From the moment you walk in, you can tell this team operates differently. The manager, Lina, is nothing short of fantastic. She’s professional, knowledgeable, and most importantly — honest. In a time when it feels like so many auto shops are trying to upsell or take advantage of customers, Lina and her team are the complete opposite. They explain everything clearly, walk you through what’s needed (and what’s not), and treat you with genuine respect. I’ve never once felt pressured or misled here. The pricing is fair, the communication is clear, and the work is done right the first time. That kind of integrity is rare these days. If you’re tired of feeling like just another number or worrying abou

This store did not listen to me about the warranty work from the store in yuma. Was told extra charges to look at my vehicle again. Treated me as a burden. I am told I woukd be taken care of. Nothing happened but a wasted day and possible engine damage to my vehicle. The crank sensor is not working properly.

I always go to pep boys since the 35th cactus location. Lenna and Chris were awesome. I work events so my schedule Is crazy and they were able to get me in for an oil change. Any major work on my car is always done by pep boys. I trust nobody else.

It’s clearly a complicated and frustrating issue. Corporate has clearly tied your hands and given you a beating, but it’s absolutely insane that it takes 30 minutes to give you a set of keys and 30 minutes to pick up my vehicle. The place is filthy with dust and grime all over everything, and one female clerk commented she keeps moving the partition closer so she has less space to clean. When I called to set up the appointment the dispatcher or answering service was very difficult to understand, and it was a challenge to get him to order the right tire. You have to do better. Look at your competition. The only reason I did business with you today is because you carried the cooper tires I bought a year ago. The folks in the store are nice enough, but your computers are so slow even t

They cant install tires "because the air compressor is down". They also had me on hold for 10 minutes to quote a rear differential fluid change prior to driving there. They quoted $90 even though I explained the diff cover has to be removed and replaced. Once I got there, they told me its $190 even though I brought my own fluid, RTV and a new cover. I was told my vehicle woukd be pulled in "right now :)" When i arrived an hour later it was still in the parking lot untouched. I took my tires and left. If you only have one tech, the folks in front should be trained to pull vehicles in and do simple tasks. Management needs to get the air compressor and staffing situation fixed.