Pep Boys Auto Service & Tires

I had a very unusual situation involving my car that required more detailed attention than another repair shop could support. This specific Pep Boys location came highly recommended, and it was definitely worth the "East-Dallas-to-Plano-flat-bed-tow". Manager, Greg listened to me while extending the best course of action which worked out perfectly - allowing me to return to Dallas worry-free. This location clearly has great leadership, and experienced technicians. The gentleman in the front, although busy, was friendly, too! I can honestly share that the Customer Care Experience, for me, closely mirrored that of going to the dealership, and I would not hesitate returning to this location as they've since placed me back into my Happy Space while driving ~

After being told by the dealership, I need a brakes and probably rotors when I went into Pep Boys. They gave excellent surface and Jose M let me know that I still had life left on the brakes and didn’t need any additional work. Not only that but I just bought windshield wipers that I was gonna install when I got home and they did it for me. So thankful for honest mechanics.

Called this location because I had a 3 year battery that died 2 years in. I spoke with Rashad who was very knowledgeable and friendly. He was able to look up my original purchase and set a time for me to come get the battery swapped out under the warranty. When I arrived he was quick and attentive and got the battery swapped and got me on my way. Great experience! Cannot say enough good things about Rashad! Thank you!!!

I visit this pep boys all the time and I highly recommend it. The staff is knowledgeable and friendly, and always looking to help you out. The tech’s and the service staff in the shop are Knowledgeable and courteous. Don’t forget to pick up your Pep Boys membership deal card thing, as there are a lot of benefits to be had from it. I love this Pep Boys, and I’m so happy that it’s really close to my house.

Went there for oil change & I spoke with rude short fat guy has no customer service at all he told me that they are so busy & will take all day for 30 minutes oil change even the shop have only 2 cars inside but it seems the job was small for him to touch the car & i wonder now why they have no business, highly not recommend