Pep Boys Auto Service & Tires

DO NOT take your car to the Upland or Rancho Cucamonga locations. I used to go to the Montclair shop and never had any issues, but that location closed. So I went to the Upland location for an alignment. I came in with two bad front tires, and they told me they couldn’t do the alignment because of the tire condition — which was fair. They didn’t have my tires in stock, so I went down the street, bought two brand-new front tires, and came back for the alignment. By mid-January, those brand-new tires were completely worn down. The alignment clearly wasn’t done correctly — it even left my rack-and-pinion boot twisted. When I explained this to the manager, he said, “I don’t know, you could have hit a pothole.” Seriously? A pothole evenly destroys both new tires and twists a rack boot? Then h

Technician immediately accused me of potentially needing all 4 tires and transmission issues fixed because I drove my car less than a mile, got the tire notification and pulled into their shop immediately (driving less than 35mph). When the mechanic pulled my car to the shop, he got in, pulled forward and jolted into the bush and curb, then pulled his car in reverse and while he was adjusting his seat was jolting back at high rated, even taking the turn into the shop at fast pace. All after the writer stated driving with a flat could wreck my transmission, it felt as if they were intentionally trying to cause harm. I let the technician know I wanted the tire repaired.. he kept saying “no you’ll definitely need a new tire” without the mechanics inspection. I let them do the inspection while

Amazing service. Easy to schedule appt online. Explained maintenance recommended. Very honest and knowledgeable. Ladies, if you have concerns about shady mechanics this is a great alternative!

I brought my car here because it was the closest place to go and my car was making noise on the driver side and I found out my axle was broken and needed to be replaced and my front breaks i already new my breaks needed to be done thats also why I brought my car in. But I am truly happy they found where the noise was coming from and fixed it even though they are short handed and have hard working employees i will always bring my car here because they are truly honest and respectful. I dont care what people say I will always bring my car here I always get good service never had an issue

Went in for new tires, got recommended an air filter change cause “it was dirty” and wiper change due to “cracks and wear” but i had replaced both a couple days prior, and after the call they sent a photo and it was clean and fine.