Pep Boys Auto Service & Tires

Great costumer service and professional work done to my vehicle. I highly advise to make an appointment prior to checking in, this will help make sure they have all they need ready to go when the appointment is scheduled. The staff was very knowledgeable and work efficiently. The tires are absolutely a game changer, feels like a new car again. The inspection of the vehicle after was a big plus for me. I have a long trip coming up and now I feel more confident in the car. Thank you again!

In the end, I got everything i needed done for my vehicle. Jeff was amazing! My issue is that my tires weren't in when my appointment was confirmed. I wasn't told. Then I dropped off my car, I still wasn't told my tires weren't in. I requested additional services at the time of drop off. But ya'll didn't know that at the time. Then I was advised the vehicle should be finished around 3pm. Around 245pm i get a call telling me the tires weren't in. This was the first I was hearing about it. I came back to get my vehicle and had to schedule another drop off for my vehicle during the week. When I came in that day the tires that were finally in were not the tires I had ordered, Jeff did confirm they would fit on my vehicle and they could still install today. Moved everything forward and got me t

Really nice people. I popped a tire and went here since it was closest to where I popped it. Did a free inspection of the tire and said it wasn’t reparable. The guy went over how much a new tire would cost (not as expensive as I thought it would be, it was $175 total) and said it would be replaced in 30 minutes to 2 hours. I came back and asked for advice about the car and he answered. We joked for a bit and talked while they were finishing the tire replacement. Friendly environment, would recommend them and come back again.

I would highly recommend that no one take their vehicle to the Pep Boys in Riverview. This has been the worst customer service experience I’ve ever had. The manager, Mike, was extremely unhelpful, and the claims department was a complete joke. I practically had to force this company to do their job. My vehicle was sent to the dealership in terrible shape — parts missing, bolts gone, and pieces just hanging out like it was a junk car. I’ve been trying to speak with an area or regional manager since October, but even after being told one was “on vacation,” I’ve still received no follow-up whatsoever. Pep Boys has completely failed in guest satisfaction, problem resolution, and accountability. I will never return to any Pep Boys location and will be sharing my experience — with photos and

Dropped vehicle off at 7am for a 9am appt to install 4 tires. Stopped by at 3 and the vehicle was still outside and had not been touched. Was told it would be ready between 5 & 6 and they would call when it was done. I called at 6:30 because I had not heard anything and after holding for 5 minutes a girl in the back office picked up and checked with somebody and after holding for another 5 minutes was told it was finally done. I believe this place needs some serious help at the service desk and in the garage. Neither time that I was there today did I actually see a mechanic actually working or doing anything for that matter, they seemed to all be huddled in a back corner.