Pep Boys Auto Service & Tires

If I could give negative stars I would, Ordered tires from Tire agent, had them sent to this location because it was the only option. The assistant manager called me as soon as the tires arrived and told me to come in whenever, I did. I also got TPMS but wasn't told they would be shipped separate, after the assistant manager fumbling around for some time, I was told to wait until I got the TPMS, I did. I came back, told them I had the sensors, they took the truck, and after 4+ hours and trying to sell me a $900 brake job they said it was done. They handed me my keys with no paperwork and I was told I was good to go. As I drove off I heard a strange bumping sound, and I noticed the TPMS hadn't been touched. Turns out not only did they not install the TPMS they left the lugs on the front rig

Great experience. I recently needed exhaust work done to pass inspection. Instead of trying to sell me new parts, they recommended another shop to make necessary repairs. Saving me over $2500. Needless to say. That's now my shop because I trust them.

Called and ordered tires. They were on sale. Wasn’t able to have installed till the following week. Asked if the sale would still be valid. I was told yes no problem. So the gentleman ordered the tires because they weren’t in stock and scheduled my appointment. I found out when I got there that the sale ended, but they did honor the sale price. My problem is they told me I needed an alignment. I got a printout of before and after, and they really did nothing, because it did not need it. So I paid $125 for something that was not necessary. My car drove smoothly before, now it has a little wiggle. I feel very taken advantage of. Update January 31, 2026 I received a call from Josh the manager on October 9, 2025. He left this voicemail. I spoke to him the same day and was told he would take

Zero stars, almost killed my family. Took our car in while visiting Roanoke to address a shimmy, Pep Boys claims they balanced the tires - meanwhile, the shimmy continued to worsen and when we took it to our regular mechanic they said the lugnuts had clearly been hand-tightened and were so loose that some were barely attached. Called to complain and PB basically said too bad, tried to claim back through credit card and PB stated that they had provided the service paid for. Wouldn't trust them to screw on my gas cap.

Our 2018 Pathfinder experienced some trouble recently while on a trip through Roanoke, VA. I tried, unsuccessfully, to get the local Roanoke Nissan dealership to take a look at it, even to call me to discuss how I might get someone else to take a look at it, but I couldn’t get them to call me. My son suggested that I find a Pep Boys near my hotel. I am so thankful that I did. I showed up right at opening. The guys took a look at it, showed me the problem, gave me a thorough report, complete with photos, and suggested how I could safely make it back home, which was another nine hours away. I made an appointment for the following Monday at my local SC dealership. They completely disagreed with what I was told by Pep Boys, even after looking at the report that was supplied by Pep Boys,