Pep Boys Auto Service & Tires

My car is still there!!! 3 weeks now!!! No resolution!! And I had to rent a car this whole time! They cracked my car open like a crab-and can not put it back right. My photos are crazy?!?!?!? Wow...I'm still in shock! :/ BEWARE......today is February 5th 2026 and I still have no resolution...I am in claims and the representative Ty Freeman is my only point of contact...she is rude and unprofessional...she told me it's bad luck my car is destroyed...refusing me a manager ...and now I have to prove that pep boys is the reason my car is a total loss...it is at the dealership waiting for approval to diagnostics test it because no one can figure out what they have done....this is crazy....i need a lawyer i came back to remove my star....wow.....i still haven't talked to a manager.

Made a 9:30 a.m. appointment for an alignment — because, silly me, I thought appointment meant something. Showed up right on time. Apparently, so did two other cars… for the one alignment rack. Because why not? Chaos builds character. Tim at the counter (our fearless narrator) assures me that one of the 9:30s beat me there, so they’re up first. Cool, no problem — I’ll sip my coffee and wait for my turn in this mystical land of make-believe scheduling. Fast-forward to 10:40. First car’s off the rack. Mine? Still sitting in the parking lot like a forgotten Amazon return. 11:00 a.m. rolls around, and Tim insists, “They’re pulling it in right now.” Cute story, Tim — except my truck is still basking in the morning sun exactly where I parked it. We took our keys, our dignity, and left. If you

Not entirely sure what the issue is at this location. The facts: Made an appointment for 12:30, the week before, for a tire swap to Winter Tires that I provided. Showed up at 12:00, was told it'll take 2.5 to 3 hrs. My initial thoughts were "that's odd, but ok". Ended up leaving after waiting 3.5hrs without anything to show for it. Was told I was "next in line"... I'm sure that was true, but wasn't worth waiting another 3hrs for a simple Tire change and alignment. This location needs some help with time management and respecting other people's time with some honest communication. Tim was at least respectful and calm when interacting with him.

I made an appointment yesterday over the phone for Sunday at 12 PM at Pep Boys in Sandy, Utah, to have my car A/C checked. When I arrived exactly on time, I was told that another customer had also been scheduled for 12 PM for the same A/C service due to their computer system double-booking appointments. They didn’t start working on my car at 12 PM as planned. The manager explained that because the other customer arrived a few minutes before me, they would be serviced first, and I’d have to wait hours before my car could even be looked at. I have no complaints about the manager, Steve. He was polite, professional, and tried to handle the situation as best he could. My issue is entirely with Pep Boys’ scheduling system, which is completely illogical and a waste of customers’ time. If you on

I scheduled an appointment for 8:00 AM for a brake inspection/replacement. The inspection wrapped up around 8:45 and I was told it would be 1.5 hours tops to replace the rear brakes and rotors. It is currently 12:45PM AND I AM STILL AT THE SHOP. After about two hours I asked if they had an update and they said they were waiting on pads and that it would be about 20 minutes. That was about 1.5 hours ago. They still don’t have the pads and my car is still on the lift. There has been zero proactive communication, and what should have been a simple brake job lasting no more than 2.5 hours is currently going on 4 hours and 45 minutes. Will update the final time when they finally finish the job.