Pep Boys Auto Service & Tires

This Pep Boys is an absolute joke, and now I understand why the reviews are so bad. I had a 1:30 PM appointment for a simple oil change. The place was completely empty, yet the service manager told me it would take THREE HOURS. That’s funny, because when I called earlier, I was told it would take no more than 30 minutes. While I’m standing there waiting with an actual appointment, another customer walks in. A service advisor starts listing issues with her car, and the service manager immediately says, “Why don’t you pull in, let me help you out.” So let me get this straight — he has time to help a walk-in with multiple issues, but can’t take the customer who showed up on time for a scheduled oil change? Make it make sense. The service manager was rude, dismissive, and clearly didn’t ca

I was able to schedule an appointment for all new brakes, have the the vehicle evaluation, and all new brakes installed on my F350 the same day!! The customer service was fantastic and the service tech was very knowledgeable on my vehicle. If your vehicle needs service in Simi Valley CA I highly recommend this location!!

My interactions with the shop didn't engender trust. First, my call was routed to a call center, and they agent didn't understand what my car needed since they didn't have the knowledge any guy in the shop would have. I needed lug studs replaced not the nuts, and a brake fluid flush, so the quote was incorrect form that misunderstanding. I was told I needed new tires and alignment, yes they were needed. But what instantly made me lose trust was that I was told my oil was dirty. Given how I had changed the oil a week or two before and cleared the maintenance minder, this was an obvious lie. A lie that is commonly told by shops to sell unnecessary services.

They are all awesome and I would definitely come back! They really took their time and gave me great service for my car! I was able to come home.

I’ve been coming here for many years and they always replaced my headlights at a normal cost of $30. Today the man who I had not seen before informed me the bulb would cost $120. Went to a different place and immediately got my bulb for $27. Interesting.