Pep Boys Auto Service & Tires

These good folks have got it figured out. They know that it's crucial to take care of the customer AND the customers' vehicle. Lisa was very helpful and kind, ensuring that they had my tires in stock before I even arrived. When I got there, even with no appointment, I was immediately taken care of promptly. I was most pleasantly surprised to find a very clean waiting area complete with comfortable chairs and a charging station. The restroom was clean and well stocked. It was so nice to see all the employees working diligently and so refreshing to have constant communication in regards to my car and what it needed. Joe came to me and explained that I need a few new lugnuts. Nothing was pushed on me that I didn't need. As a matter of fact, I never felt pressured at any point. It seemed like

If I could rate -5 star I would. Don’t make the mistake I did trying to save a few $ and bring your car here for mount and balance. I brought 4 brand new tires, wheels and sensors here to be installed. When I picked it up the tire light was on, went back in and a guy came out with a handheld tool and said the sensors weren’t programmed so he was able to get the light to go out. I had plans to meet a friend in Tampa and by the time I got there all 4 tires were flat. I inflated them to get me back to Spring Hill and went right to Pep Boys. They said the sensors were installed incorrectly so supposedly fixed them. My tires didn’t go flat again, but I’ve always had trouble with keeping them full enough to stop the light from coming on. Also the sensors weren’t programmed to the right position

Chad & The store manager Joseph were awesome! They kept me informed, helped try to find any discounts or deals and got the job done as quickly as possible. Only complaint (NOT their fault) their computer system runs insanely slow. It makes it extremely difficult for them to effectively do their jobs! They have to wait so long for tickets to process so they can check someone out. Again, absolutely nothing they can do about it. But Pep Boys needs to get this worked out for them! They work hard and could be more effectively and ultimately would make the shop more money.

5 stars! We got a huge nail in our tire on the highway and immediately pulled off and luckily saw this Pep Boys location. Chad Toohey and his team took great care of us and had us on our way quickly. Highly recommend.

I would give this place 0 stars if I could. Interaction with team member Benny was bad enough to put me off ever using any pep boys location. My battery is having trouble, leaving me stranded at a gas station this morning. In an attempt to be proactive I called to see if it could be addressed today, and was assured by Benny that they have the battery in stock and to bring it right in and we’d get it handled tonight. I drove over there, after he struggled with the computer for about 15 minutes, looking up wrong things and getting my state of my tag that he literally had just looked at incorrectly, referring to it as a “brain fart” I was already starting to lose hope, but it was what it was and I chalked it up to being human. After about 40 minutes of waiting, I hear him on the phone with so