Pep Boys Auto Service & Tires

I paid to have my car repaired at Pep Boys, but within just 2 days after I picked it up my car it started having issues again. When I brought it back, instead of honoring their work, they charged me for additional diagnostic fee. They claim “it wasn’t related to the previous issues”, which is impossible in just 2 days my car is broken again? They want me to pay more money to fix the same problem. Which is BS. Very disappointing experience and poor service. Please DO NOT waste your money and time here. The worst shop in Syracuse.

It was New Year’s Day, I was on my way to catch a flight to see family. My tire exploded on the way. So many nice people i spoke with but a lot of their stores were closed and they were unable to help. I called and spoke to Sir Tim and he was very excellent and even told me if I use their towing it will be cheaper. They were the only people available to help and my last resort. Gary who towed my car was like an Angel out of a movie! He was absolutely awesome, kind and was a huge relief for me as I was about to miss my flight. Wonderful! When I got to Pep Boys our friend Sir Tim was wonderful to welcome as was the team with their smiles. They love helping people first and foremost and after they love doing their work. Sir Tim and his team, Peter and a younger friend all made it all quick an

Terrible you would think they will install your tires right and very slow service I spent two days with this shop for the same service I paid over $1900 for tires now my car shakes in the front the only thing they can suggest is the rotate my tires when they they didn’t even have the proper equipment for my vehicle in the first place nor could they perform an alignment after installation

absolutely terrible service. made an appointment for two vehicles to get new snow tires put on at the same time and when we arrived they said they could only do one at a time. the first one took 5 hours, and then we dropped off the second car and that one got done right as they closed. when i picked up the first car, they forgot to give me my other tires so i can have them for when winter was done. it was a complete disaster. fast forward a month and i can't drive either car going faster than 45mph. took it to my cousins shop and both of the cars tires were completely unbalanced. which balancing is a part of the routine when you get tires put on. when we called after we found out the first car was unbalanced the person who answered the phone was completely brushing us off and basically did

Thanks guys, this is my second time getting an inspection. The procedure is smooth and timely. I hope some day the company will do something about the heavy tire/ rubber scent/smell. It has to be bad for you all respiratory system.