Pep Boys Auto Service & Tires

PepBoys still sent a text today (10/26/2025) asking I tell them about my "recent service" on a SUNDAY morning? 😂 It was from a 215 area code. That's weird. 🤔 Reply to owner 10-25-2025: I don't think I have anything extra to say and therefore I don't see a reason to contact you further. First of all, I don't know the angry employees name and secondly (since you are the owner) then you have all the access to cameras to review at your will with the names of people who worked that shift/day. Perhaps you can narrow it down. I won't be returning because people that unhappy are a warning sign that something is really wrong and I want no further part in dealing with possible retaliation for sharing my experience. Really, Kenneth is a great hard working employee and the only reason I gave three st

Service was quick and complete. Vehicle had immediate improvement in performance and efficiency. I was advised requested work wasn't needed and tech was honest about not having correct parts which weren't essential. Fair price. Done in about an hour with oil change and wiper blades replaced and even blew out permanent air filter. Respectful and courteous. Prompt. Excellent service.

Jessie and Ken went above and beyond to help us with a tire that had low air pressure. We called within 25 minutes of closing and they said they could help us. Being from out of town we were glad we found them. They were both accommodating, friendly and professional. We highly recommend them.

I have been going to Pep Boys for quite a while so far three stores have closed. I think they’re on the way out. The store on Speedway the bathroom is dank and nasty. I called in the other day about getting a tire because I had a puncture in one of my tires I had to have my car towed. The woman on the phone assured me they had the tire. I finally got in there after much ado and she said she didn’t have the tire. I waited for 2 1/2 hours for her to come and tell me as the store is about to close that she just technically wasn’t supposed to fix my tire and she couldn’t find the one she said she had And I told her technically I have to be able to drive home. I had my car towed in here and there is no spare. I have no way to leave if you don’t fix the tire so finally be grudgingly they did do

Worst exp ever. Waste of time. They consistently ordered wrong parts. Were unable to repair vehicle after 2 appointments for same issue. They cannot get their act together over there. They don't honor quoted price. They don't even apologize for wasting one's time. No Manager even contacted me. Again, waste of time, waste of money. Do not recommend!!!