Pep Boys Auto Service & Tires

The service was quick, the pricing was fair, and my car is running perfectly now. It’s hard to find auto shops you can really trust, but this team made the whole process stress-free. I’ll definitely be coming back for future maintenance and repairs. Highly recommend!

The manager RICH Denby was extremely professional, timely, helpful and kind. I didn’t realize he was the manager and was approaching him to tell him the great experience I had and asked for the manager. It was him! He was humble - so gracious and I plan to even bring more business to them now bc of my trust/confort

I've done business at the West Hartford Pep Boys many times and have gotten all my tires from there. The staff is always friendly and does a great job. The manager Rich is the best. He always helps me find the right tires and is always very accommodating. Top notch place and staff

I had a great experience at Pep Boys. I was able to easily book my appointment online after getting a nail in my tire, which made the process really convenient. The service took about an hour, and everything was handled smoothly and professionally. Overall, a positive experience and I would definitely return for future service.

I had an issue with a missed appointment due to a medical emergency, and the situation was ultimately handled exceptionally well. Manager Richard stepped in, was professional, understanding, and honored the original deal without hesitation. He went above and beyond to make sure everything was resolved smoothly. This is exactly how customer service should be handled. Highly recommend this Pep Boys location.