Pep Boys Auto Service & Tires

Service was quick and fast and professional. I went in without an appointment and they so kindly facilitated me. Now this is significant to me because I'm a black man and did not expect them to accommodate me. But they were welcoming and they got me in and out. Thanks guys!

NEED BETTER MANAGEMENT My wife came in a few weeks ago and spoke with Jay about getting 2 new tires for our vehicle. Jay was insistent that she didn't know what she needed and recommended 4 tires--before anyone looked at her car. He was so condescending and ignorant that I can not recommend this place to anyone. Go to the jiffy lube instead

My Mother had her car inspected. The gentlemen were very thorough and honest. The vehicle passed inspection. The gentleman explained that the vehicle had a bad water pump that needed replaced but this would not hinder the inspection and offered to have it repaired for her. Fortunately she has sons that could fix it for her. It is refreshing to still have honest people in the work place. They have gained another referral to their business due to their honesty.

This has to be the worst place in York, Pennsylvania. The customer service is horrible. I had ordered tires and I went for my appointment at 1 PM and the guy that was working at the register for one he looked lost as in he didn’t even know what he was doing then to install four tires. He’s telling me it’s gonna take two hours to install four tires and I was the only customer there so I don’t know if they had to do anything with my skin color but he was giving that vibe please everyone that resist do not go to Pep Boys on Locust Road.

My engine is making a noise. i made an appointment for an engine diagnostic on October 13th. i dropped off my jeep, and came back after they told me it was ready for pickup. they told me that the engine was making a noise because the oil was low. they charged me $120 and only changed my oil. it's october 17th now, and my car is still making the same noise that it was making before I brought it to pep boys. i even showed them a video of the exact noise that my engine was making, and when I came to pick up my jeep i didn't believe that it was just an oil change issue, because i know what a car that has not enough oil in it sounds like. the guy at the counter was irritated, but we went outside and he turned on the car for about 15 seconds. he said, "i dont hear a noise" i go inside and I pay