Perillo Service Center

Perillo Service Center employees are highly professional and friendly I sincerely enjoy my visit every time even if I’m coming in for a repair the experience is enjoyable and efficient. Angelo is my go to service advisor, he is intelligent and highly knowledgeable. I have been going to him since I purchased my M340i in 2023 and I can’t emphasize how amazing it is to build a connection with your service advisor and all the folks who make the process seamless. Stefan is an experienced and professional foreman who knows these vehicles like the back of his hand. I highly recommend working with him and asking questions to learn more about your vehicle and how to maintain it. Martha is an awesome and super friendly person to help you with your loaner I enjoy seeing her every time I need to come

I had been going here for 3 years and getting great service on my oil changes. I call to schedule my next one and some kid on the phone was totally rude and acted like they had never serviced my vehicle before (he didn't bother to ask my name or look it up). When I explained that I had been taking my SAAB there since 2023 he continued to be rude and say that his service centre would NEVER work on such a car. I have 3 years of paperwork saying my car got worked on here. A Google search STILL says that this is a place that is certified to work on SAABs. 0 Stars for Customer Service.

I brought my vehicle to Perillo BMW as instructed by BMW Corporate due to an unresolved Level 5 water pump fire hazard recall, a safety issue acknowledged by the NHTSA. As a concerned African American single mother of two, I hoped to have this serious issue addressed. However, my experience at this dealership was deeply disappointing and disheartening. Before my car was even examined, I was presented with a bill for diagnosis, and a foreman named Stefan immediately dismissed the possibility that my car’s issues were related to the recall. His demeanor was rude, biased, and dismissive. Rather than focusing on the reason for my visit—a safety recall with no existing remedy—he made unnecessary comments about the overall condition of my vehicle, which felt judgmental and completely unrelated

The worst and the rudest. I ordered a tire and was asked to return once it arrived. I showed up as instructed and waited an hour, only to be informed that it would take an additional 45 minutes to an hour to install—a job that usually takes only 5 minutes. To make matters worse, as a justification I was told the tire “arrived” at 5 p.m., only the conversation was 4:50 p.m. :p The lack of communication, respect, and professionalism was frustrating. I wouldn’t recommend this service.

I am a longtime Perillo BMW service customer (or "Gold Coast Motor Cars" as they sometimes style themselves), and my experiences with their work have been very good. Their service team has been responsive—Ana Salgado and Alex Padalko in particular have been wonderful. However, their cashiers' conduct today was disgraceful. In the past, our caregiver has picked up our car and I have paid for the service online. No problem. However, without telling us ahead of time, Perillo apparently changed their pickup policy, such that they no longer accept remote payments. Because they did not tell us about this "new policy," we did not make arrangements for our caregiver to be able to pay when she arrived to pick up the vehicle. This created a problem, because our caregiver was due to pick up our you