Perlu Advanced Auto Repair

On 08-02-25, I called this place for a car repair quote. The first time I called, I spoke to a lady and gave her my car information. She said she will call back in "5 min." She never did. I call again 3 hours later for an update and to ask again for a quote on the same car. Another lady said they have it, once they finish ringing another customer up, they will call me back. You guessed it. THEY NEVER DID. If you want simple service from this establishment, prepare to beg because thats how i felt like i was doing. I don't want the owner to reply to this message and say how can they fix this problem. Just train your front staff better. Also, don't lie to your potential customers. Added is a picture of my phone call history with them for proof.

Finally! I'm going to do another review! Don't know what happened to my old ones. I been coming here for awhile but been cutting down to seek other opportunities options for better deals. This past week I've come back twice for both my toyota camry and sienna.

Didn't realize they are Vet Friendly - they discounted the work because of. My van decided to go bipolar on me - would almost start but never caught - they checked it out but no codes were found, given the last tune-up was probably after the first ice age, I asked for it to be done. Van has behaved itself & starts every time -

Christina and Rich were awesome great customer service , very efficient stream line process getting my brake -lamp inspection done and front brakes, I would highly recommend this auto repair shop they go over and beyond to help the customer.

I appreciate the staff and the time they took finding and resolving issues with my car. I brought in my vehicle because I couldn’t pass smog, and within the day they found an issue and called to notify me, so we could move forward. Unfortunately that wasn’t the only issue, after Rich spoke with me in person and showed me what he was able to find, he explained that he wanted to resolve my issue after looking for various things that weren’t the problem. Got my car back today and it is running great. Great customer service from Christina, Melissa, and Rich. I would recommend Perlu, and would feel comfortable bringing in my other vehicle, or this same one, but I trust they can keep this one on the road for years to come lol.