Permian Collision Center

I had brought my vehicle here twice. The first one was after we were rear ended. I took weeks to get it back and the work was somewhat perfunctory. The trunk get stuck and won't open after closing it. The second time was for repainting job and installing the molding. As usual it took longer than promised to get the car back. When I check the vehicle, there is a gap in the installed molding as if installation was not properly done and the dash cam was broken and with missing memory card.

I was t-boned and brought my car here for repairs. Took about 5 months for the repairs to be finished. The car had several new dents, even the new panels were dented. Battery terminals were chewed up. The interior and exterior were filthy even though they were clean ish when they were dropped off. The Battery was completely dead and the gas tank which was full when I dropped it off, only had fumes left in it. They were supposed to do an alignment but never did. The only reason it's not one star is they replaced the battery terminal, although I had to remove the old ones and install the new ones myself. They give alot of great word service but their actual work sucks. I regret taking my vehicle here.

although i dropped my car off, & it did take awhile for me to get it back, everything on the car was fixed correctly & perfectly. Throughout the time my car was in the shop, the employees, & service director, Mike Baker, were outstanding workers. They kept me up to date with what was happening with my car, what needed to be fixed, how long certain parts were going to arrive. They always greeted me on the phone or in person with amazing respect & professional manners. Even after i got my car back, Mike made sure that if i had any problems with my car, to let him know & he'd check out the car for me which is great. The estimaters i personally had were super kind & always informed me of what was going on. Hands down the greatest customer service i've ever received in any vehicle shop. Very r

If you don't mind having your vehicle sit in the shop for a month than you might be happy here. Last week they called to tell us to bring our car in and that it would take 10 - 14 days. So my hubby drives the 30 miles and is told it would be 23 business days. This is our only car so that's too long. So they charge us a 30% restocking fee for the parts they ordered. Take note, if they would have told us 23 days to begin with we would have gone elsewhere. So because of THEIR mistake we had to pay an $800 restocking fee. We were done with their absolute BS (among many things, they tried to blame their promise of 10-14 days on our insurance!!) and they had already done 2 inspection/estimates on the repairs and say "lol, yah with the insurance we always have to add supplements"...after they did

Their work degrades after a few years. Had a panel repainted, 4 years now and it is faded, same with my trunk. If you have insurance they will get you right in, but if you have an issue with your insurance and they want to total your car instead of fix it, for minor cosmetic damage, all of a sudden they are booked for weeks, they can't even give you a price to fix it. All of a sudden their estimates are not valid and you have to get another one for the work you want to pay for. A joke. Not happy with them.