Piazza Honda of Reading Service

Our service advisor Alex was wonderful from the minute we walked in the door , had a smile on his face and listened to our concerns. The next day called with recommend services and told us he would call when done . Went to pick up later that day and even though he was swamped with work waited on us again with a smile and when we were all done he shook my hand and thanks us . Most people are not that personable now and you are lucky to have him , a hand shake goes a long way with people my age .

Pleasant from the moment I entered the service area. Service was completed in the time time I was told. I chose to wait in the waiting room. Very pleasant. No hard upsell at checkout. She just pointed out the tire tread measurements were something to keep in mind for this winter. She looked up the price of replacement tires for me when I inquired. She was very agreeable and I wish I had remembered her name.

Theresa was so helpful and asked really pertinent questions about my car's symptoms when I brought it in. When they figured out the problem was that my front brakes were locking up and had ruined the pads and such, she offered me the option to use Honda parts or aftermarket parts and quoted a price for both, which I truly appreciated. Everything seems fine now, so I'm very pleased with the work done as well as the great customer service. My relatives think I shouldn't go to a dealership for service, but over the past 8 years, I've come to respect and trust the folks at Piazza Honda, which gives me peace of mind, so I'll keep going there whether for routine service or problems that need expert diagnostics.

I always take my car for routine service at Piazza Honda of Reading. Their customer service has always been top notch. They are prompt and always friendly. My only complaint is I wish they would ask you if you want the free car wash after a service, instead of me having to ask because most times I forget and remember once I have already left. I love that they text and call with frequent status updates while your car is being serviced and how transport they are.

Update to below review: While looking at my receipt, I noticed that they charged me $883 for my $80 part! Yep, that’s what went on my credit card. I called at 1:30 to get the problem resolved. After holding while Rex tried to resolve the issue, he told me he’d need a manager to call Me back. “Should only be shortly.” No one ever called me back. So now I get the hassle of calling again tomorrow when they reopen. I went in because I needed a part for the cabin air control knob that got banged off and disappeared during a move. Charging $100 for a piece of plastic is outrageous. I recognize that that pricing might be from Honda in general and not a huge markup for this dealership. But after ordering the part and having to wait days for it to come in, I went in today to pick it up and I’m now