Piazza Mazda of West Chester Service

The service guys are very knowledgeable, trustworthy,.thoughtful, kind, and helpful. They have also done a great job on my vehicle every time I have taken it in for any kind of service.

Pretty awful customer service. We bought CX9 here in 2021. My car has a known issue that was part of the class settlement and has a Technical Service Bulletim associated with it available online, and they are refusing to address it. Also pushed back my service appointment by a month without asking me first. In the middle of the summer.

The service department lacks in the area if customer care. Plain and simple. My car broke down nearby, and USAA towed it there. Brian said if I chose to leave it there, he had no ETA to diagnose the problem; "could be a couple of days to upwards of two weeks". Richard the service manager was nice, he recommended for me to sleep on the problem, and work it out in the morning, since this happened in the PM. Well I paid for a hotel and went back in the morning. They asked "why did you come back, nothing has changed. We are so backed up, could be weeks before we look @ your car". So I rented a car, and left the State. Note, Richard did get them to get their poor attitude under control and diagnose the problem b4 I left. Though he did his job of trying to sell Mr a car. I will take "my marbel

I've had a good experience here with service. They are honest and haven't tried to upsell me with services that aren't needed (I'm a firm believer in following the maintenance schedule provided within the vehicle owners manual... Not a dealership schedule which is usually way more aggressive than actually required and needlessly expensive). They do good work and the video walk around of your car on the lift is a nice reassurance.

It's been great taking my 2014 Mazda CX-5 here for services. The staff here does a great job taking care of my care and provides the maintenance that it needs. They are straight forward with what needs to get done and give you options as well. I had a rattling noise in my car that I needed checking out and they took video of it and sent me the video right away where I was able to see what they did to check out the noise as well as checking out my breaks. Overall if you have a Mazda, this is the right place to get the service. Highly recommend.