Planet Nissan Service

I took my car to Planet Nissan for oil change. The service was excellent. Didn’t have to wait didn’t take long. My service guy was Alex. He was great. He made sure that everything was good. He made sure I was good and that I didn’t need anything and he also did a follow up call to make sure everything was working OK Planet Nissan is the best they have the most friendliest people there they make you feel warm and welcome. I recommend Planet Nissan to anyone I give them a 10.

I dropped my car off on September 11th for a repair. On September 17th, my advisor admitted he had forgotten about my car and they would “start working on it soon.” After multiple delays, my car wasn’t finished until October 4th. I paid my co-pay and was told everything was fixed. Later that same day, the noise from my wheels was still there. And was told by my advisor to bring it back in. When I brought the car back on October 6th, I was told the left axle hadn’t been repaired at all, and I also noticed that part of my door handle was broken while the car was in their care. It’s now November 17th, and I have gotta one update stating the part is still being ordered and now over a month later still no resolution. This work should have been done correctly the first time, and the lack of co

The service provided by the employees was nice and respectable, and I was kept informed from start to finish. What I didn't like is that my extended warranty is no longer a warranty, it's now insurance. I was charged a co-pay to use my warranty to have my vehicle repaired, I already payed my money for the warranty why am I being charged a co-pay for what is supposed to be covered under my warranty? Can't blame the workers for bad business practices put in place by Nissan, looks like I'm done with Nissan after 15 years of loyalty, and I'm getting ready to purchase another vehicle at the end of summer. Good job Nissan, get rid of customers before they make another purchase, great business model. 👍

Great service from start to finish, from making an appointment to picking up my car. I went in for a recall service my advisor was Sonia she was great and my car was ready when she said it would be. I don’t go in with expectations though because stuff happens. I will say that the young lady who transferred me to the service department could work on her pleasantries when answering the phone to transfer to other departments. Tone is everything!

Best experience buying a car, amazing customer service, friendly staff! I had 2008 Nissan Rogue and got me a brand new 2025 Nissan Rogue SL. Best Birthday gift I got for myself. Daniel was so helpful and accommodating. Thank you Planet Nissan for everything.