Plantation Ford Service

This review applies only to the service department. But I would like to shoutout Angel who works in the department. Every time that I have dealt with Angel, he is professional, respectful and helpful. Most importantly, he cares for and works with his clients. He truly cares about customer satisfaction and not just money.

Their master technician caused my cars systems to fail a few days after I got it back from Service and when I called to complain about it, they said that was a new problem and it wasn’t related but later we found out it was directly related. How was it caused by them? Their master ford tech was not following the technical service bulletin for the Fada change. He took a shortcut and it caused a serious wire harness short that damaged my car later to be found out by another dealership ford master technician that reviewed his work and found and fixed the problem, but the damage was already done to my car. Read on if you want to know the real detail details. They kept my vehicle for a month. I forgot something I had to go to my vehicle to get it out. I had the window down and it was raining i

2024 ford f150 with 9k miles. Truck was lowered and damaged wiring harness. The truck was in the shop for 4 months and cost 1900 dollars to repair. The repair lasted 5 days till it rained. There was exposed wires and shorts that were just taped up. Very disappointing and wouldn't recommend this dealership for any repairs. No compensation, just excuses and they still think they fixed it and did a quality job.

I had a 12:40p appt. I arrived 15 mins late and I didn't leave til after 4:30p! I watched my truck sit in that location for over two hours untouched! Wasn't my best experience for my first visit!

I recently purchased a vehicle from Plantation Ford, and I couldn’t be happier with the experience! From start to finish, the process was smooth, transparent, and stress-free, thanks to Rafael. Rafael was knowledgeable, professional, and genuinely cared about finding the perfect vehicle for me. He took the time to understand my needs, answered all my questions with patience, and made sure I got the best deal possible. His no-pressure approach and friendly demeanor made the entire buying experience enjoyable. The entire team at Plantation Ford was also welcoming and efficient, ensuring that the paperwork and financing process went seamlessly. If you're in the market for a new or used vehicle, I highly recommend Plantation Ford—ask for Rafael! You won’t be disappointed. Thank you, Rafael