Polestar Washington DC

In my exploration into EV ownership, I must say the Polestar DC team has been great. Each team member including Nate and Paul were really attentive in ensuring a great experience. I truly recommend anyone looking for EV to go see the Polestar DC team. I absolutely love my Polestar 3 and cannot wait to continue to explore all the features of my new car.

Phenomenal crew at Polestar Washington!! They made the entire experience of purchasing a Polestar seamless. This is my first EV so had some hesitations at first but they answered any and all questions I had and took great care of me throughout the process. Cannot recommend Nate and Paul enough! Give them a call if you’re in the market for a Polestar!

Why can’t all car buying experiences be like Polestar? Choosing your model and pricing expectations are all done before you pay your deposit, and hand-off with the team at the DC Space was friendly and smooth. Everyone who I interacted with was responsive and knowledgeable about my questions before and after taking delivery. I’m very happy with my new Polestar 2 and the process to acquire it.

The entire DC Polestar team were great to work with! From showroom discussions and vehicle previews, to the test drive, to designing a car, checking inventory and putting in my order, every step of the process was smooth and easy. Everyone I worked with was professional, knowledgeable and super-courteous. And if that weren’t all enough, the car’s they’re selling are AMAZING!! I love my new Polestar 3, and I appreciate the team that helped me get it.

Test drove a vehicle a week ago - summary - this. is opposite of what customer obsession defined by Amazon looks like. They don't even have parking for customers who schedule test drives - these are already high intent customers fwiw. It is a hassle to find parking in DC as it is. You would not have more than 2 test drives at any given time so I am finding this not believable that dealership can't afford 1-2 parking spaces?!!! This tells volumes about the customer service you can expect. It was a complete turn off after a 1hr drive to check out the vehicle. Something for management to carefully consider - if you can't even offer parking for prospective customers how are these customers going to trust you with seamless service after the purchase. PS: I also got hit by DC parking by $100 t