Pope Automotive

I had a terrible experience with Pope Automotive in Lubbock. I brought my vehicle in to have the A/C serviced and recharged. They charged me a significant amount, and when I got home, I checked it and found it was completely empty—no cold air at all. Clearly, nothing was actually fixed. I went back to confront them, and instead of taking responsibility, they told me I’d have to pay again to have it serviced. They claimed it might be an electrical issue—but how would that make the refrigerant disappear? That points to a leak, not an electrical problem. If they had used dye or done a proper pressure test the first time, they would’ve found the issue. This place is a rip-off with awful customer service. I absolutely do not recommend bringing your vehicle here. Save your money and go somewhe

I recently took my car into Pope Auto to address a couple of ongoing issues that I'd been having with the front driver side breaks/axel of my vehicle. The team there quickly looked everything over and found a bearing that needed to be replaced. Additionally I asked them to look the rest car over and in doing so they discovered that my serpentine belt was cracked and about to fail. They got both of those things taken care of for me pretty fast compared to what I've experience at other mechanics in town. After driving the vehicle a couple of days I noticed that the breaks were still making a bit of noise. This was not directly related to noise caused by the worn out bearing, so I thought they may have missed it, so I took it back. When looking that the breaks more specifically. They rea

I wanna give a huge shoutout to Randy Pope and his team for getting my 2008 Cadillac SRX repaired on such short notice and they did an amazing job. I was in town for business from Austin for the week when my starter went out. Not being familiar with the area and not knowing any mechanics, I just went with the first one I picked. The tow truck driver and I arrived at Pope well after hours and we thought we were just gonna drop the car off and I'd just walk to my hotel. Well, the owner came out to see what was happening. Oddly enough, he was doing some late-night work when we arrived and quickly started my invoice. Afterwards, he was gracious enough to give me a lift to my hotel. After a good day of work on my starter and water pump, my car was ready for the 6-hour drive back to Austi

I have been using Pope Automotive for 10 years now when i need something done. I have a college student and you know they don't take care of their vehicle's most of the time, well she hit a speed bump really hard and she broke her transmission pan we had to get the car towed on a friday afternoon which they called me friday before close to let me know what the problem was but will be on Monday when it will be fixed. they are very communicative and called me to let me know the price and to also let me know they were going to make sure that was all the damaged that she had done unfortunately it was more damaged then what we thought we had to get an alignment and she bent her front rim so they needed to rotate the rims to the back. I was very pleased that it only took them a day and 1/2 to co

Pope Automotive is thoroughly impressive with their quick service, great communication, and honest work. I have sent 3 of vehicles there including Chevrolet, Mercedes, and VW (Not once did they say they can't work on it.). My Silverado was not shifting properly and 2 other shops said I need the transmission rebuilt. I took it to Pope and turns out it was just a shorted wire! I will continue to solely use Pope Automotive in the future. If you need auto work done, you won't be disappointed with Pope.