Porsche Birmingham Service Center

I am most appreciative with my customer experience at Porsche Birmingham service department. My Service Advisor, Joel Anderson, is soundly one of the most professionally knowledgeable, proficient and personable service advisors I have ever had the pleasure working with. Joel and the entire technical mechanical staff exceeded all my expectations for performance and quality of service on my 2023 Cayenne Platinum Edition. It runs amazing, thanks. To all the staff at Porsche Birmingham service department you certainly have earned this 5-star review.

Frankie was so personable, efficient and accommodating as always. He opened up early for me and did a fantastic job. Joel is also very great on past encounters I’ve had with him. Appreciate getting top notch customer service at Porsche Birningham as it’s not the norm any more in customer based businesses. 5 stars!.

Frankie was exceptionally courteous and attentive throughout my visit. Although the oil change on my Porsche Macan took approximately two hours, the time passed quickly thanks to the comfortable seating and enjoyable coffee bar. The overall experience was truly top-notch. I highly recommend this dealership and sincerely appreciate the time, care, and outstanding service provided. Thank you, Frankie, for making this such a wonderful experience.

Service staff are great - always helpful and friendly. I have absolutely no complaints about them. But I have to admit that scheduling with this service center is always a pain in the butt. It often takes 3 months or so to get my car in, even for basic maintenance. I can't imagine what would happen if I had an urgent issue that needed to be addressed. Getting anyone on the phone is nearly impossible. When I leave a message, it never gets returned. Beyond that, they have recently started charging a fee for paying with a credit or debit card. I don't know anyone on earth who carries enough cash to pay thousands of dollars of service costs and I haven't had checks since the 90s. If I had an option to take my car elsewhere for service it'd be an easy choice since it costs about 2 times as muc

Joel is very professional and detailed. They are very good with communication and keeping you tuned to whats going on with your vehicle! They always wash my car before I pick it up! This time they put gas in my car! 😀 10 out of 10 Highly recommend! I wouldn't take my car anywhere else! Im very satisfied as always!