Porter's Automotive, Inc.

Great place. They fixed my problems quickly and gave me a detailed invoice explaining everything. I can tell the owner is a very smart guy and I'm sure the other mechanics are too. They were nice as well. Highly recommend and will be back next time

My husband brought my van in for a state inspection and we had a very disappointing experience. He called to check on the status, and was told a brake light was out and had been replaced. They should have asked permission to do any work to my vehicle, but ok. They also said that they removed the decorative flower vines hanging inside my van, again without asking. But they didn’t just take them down; they ripped them down and destroyed them. After doing unauthorized work on my vehicle, one of the mechanics said the van still wouldn’t pass because the battery wasn’t bolted down, but if we waited until the first mechanic left, he would pass it anyway. This was confusing and concerning, especially since they had already taken it upon themselves to “fix” other things without consent. To make

Despite how very busy they were right before Christmas, they welcomed me with open arms and treated me kindly and respectfully! I needed a third brake light fixed and an inspection. Vanessa at the front desk was amazing and the owner John himself is there to make sure all the cars are safe and ready to go! I appreciate having a true mechanic that I can TRUST! Thank you all!!

I called to get a quote for replacing a timing belt. Instead of providing a quote, I was told they didn’t want to take on that much work. This is extremely disappointing, especially since timing belt replacement is listed as a service on their website. If you advertise a service, you should be willing to perform it or at least give a quote. Poor customer experience.

The best shop in Roanoke. John Porter himself is amazing and his staff is awesome. Will treat you right!!!