Precision Transmissions Group LLC

Short story is 1st trans lasted 15k and grenaded ,the replacement took 6 weeks to get and was bad right out of the box ,denied my claim saying it was installer error ,I e I've done this 25 years lol ...the second one was bad right out of the crate once it arrived ,I got a refund from my supplier upon returning the unit ,I bought a unit from spartan and it fixed the van and has since been 5k miles problem free ,the customer service from this company is a joke ,calling 4 numbers to get answers and being placed on hold 30-50 mins each time ,like that should tell you something , waiting almost an hour to speak with a warranty rep ??? Must have an extremely high volume of warranty issues for a wait time like that ,and also having to call various different people to get bits and pieces ,then ano

This post in reference to Claim #408013, the third transmission for the for the same vehicle from a Company that I have waited now for almost a month to have delivered to the service provider, Cottman Transmission of Independence, MO. There is no website or email address that I can reach to communicate to the leadership in the company other that a phone number and ext.# 1002 at the parent company which won't event go to voicemail. When I spent over $4,000 for the first transmission replacement on my 2003 Ford Explorer I would have never thought that it would fail in a matter of months (through no fault of my own). The replacement they sent for that transmission also failed in a matter of months. Here I am now two transmissions later, still waiting for the third transmission and running ou

I am a shop owner and a customer of ours purchased a transmission from this company. They've had an issue with oil leaks and now the torque converter clutch does not release as it should. The vehicle owner is getting agitated as am I because we want these issues resolved as soon as possible. This has been dragging on since the end of December. If the warranty hotline is that busy it doesn't indicate to me that these transmissions are very reliable. They seem to come up with every excuse in the book not too warranty anything. They probably wouldn't warranty the transmission if it got sneezed on because the boogers might affect oil pressure or something dumb.

Horrible experience. Bought a transmission with a warranty. This business did everything to make sure the transmission was not covered and after less than 500 miles. Transmission was voided. Inspector that came out to inspect the truck wouldn’t even take pictures of the transmission because he didn’t want to get dirty. My son didn’t have a truck for months. Still doesn’t and he goes to college on a rodeo scholarship. Totally ridiculous and shameful. Management was rude and disrespectful. This group has numerous complaints for the same reasons. I did retain a lawyer, filed with the AG and BBB. BEWARE!!!!

Is any one else having a hard time getting these guys to honor their warranty? I got a supposedly "Re-man Transmission" in April. it came complete with a nice paint job on it and a hard shudder in between 50mph and 53mph and several slip codes. I am pretty sure they painted a core deposit and sent it to me. I notified them of the issue and they threw a few parts at it that didn't help and eventually sent a new "Re-man Transmission". I had a hard time getting them to pay the labor on the parts they told my shop to put on but after several phone calls back and forth they eventuality honored their labor warranty on that one. The 2nd transmission was installed and it lasted less than 4 hrs,. Evidence found that the transmission overheated due to internal failure in the transmission . The