Precision Tune Auto Care

I took my BMW to Precision Auto Tune for a coolant leak and was very impressed with the entire experience. Keith at the front desk checked me in quickly and made everything simple. Tonya, the GM, went above and beyond — she clearly explained each step, kept me informed throughout the process, and ensured the repair was completed perfectly and on time. The quality of work and communication exceeded my expectations. Everyone I spoke with was friendly, professional, and genuinely cared about providing great service. It’s rare to find a shop that combines honesty, attention to detail, and top-tier customer care the way Precision Auto Tune does. I’ll definitely return for any future maintenance and will be recommending them to friends as well

Been coming here for years for regular maintenance. Things has changed since Josh left the store. The customer service and overall leadership has just went down hill. Today I come in around around 10 40 ish to get a coolant flush but first see if they can take a look at before doing so. It took a hour and a half to have a "qualified technician" use his eyes to scan my car which only took 5 mins. When he was done because I was right there he said he couldn't speak further and had to give the paperwork for the guys to talk to me about. They want to charge me for a scanning basically after waiting that long when they could've said from the beginning they were short staffed today. To then, tell me I need a diagnostics ran for the cooling system that'll even take much longer. Mind you a week ag

Over several years I have brought a string of vehicles ranging in need from battery and tire repair to engine replacements. I have even rolled up in a 1999 Grand Marquis with a Check Engine light on. In each and every case, Tanya the manager and Keith the front desk service writer have been welcoming, knowledgeable, fair and enthusiastic about working to get the mechanical issue resolved correctly, quickly and at an affordable price. Many times they call me once their diagnosis is complete, to discuss issues, timelines, alternative options impacting cost and delivery; working with me to get the vehicle back on the road in the most efficient timeframe and for the lowest price. Tanya is a committed, trusted partner to any customer who walks through the door. Regarding the 1999, Grand Marqui

The staff is friendly and professional. They gave an accurate timeframe for me to expect a call, then when they called (sooner than expected!) they told me everything was ready to go, since my warranty covered the cost. Car drives like new and I am very satisfied with the results.

Took my car in because it was jerking during acceleration on Sat Dec 26th. They didn't have a tech so told us to drop it off Sun night so it can be looked at on Monday. They open at 8 an so by Monday at noon when I didn't hear anything they didn't even check the mail slot and didn't even look at the vehicle. Told me it will be looked at by Tuesday morning. On Tuesday still didn't hear anything by 12 pm so I called and the receptionist was very rude and nasty and stated they couldn't duplicate the problem. I said why didn't anyone call me? So I went to pick up my car they basically blew me off. As soon as I drove off the lot my car was doing the same thing. I felt like they didn't even care or even was concerned.