Preferred Towing

Yesterday I got my car towed through Preferred Towing through AAA. Eric was the one that did the tow. He did an excellent job, he was very nice, he gave me a ride to the mechanic shop. The whole trip, excellent conversation and very respectful! He also drives very consciously! I was comfortable the entire trip with his speed, and when in traffic he drove carefully as well. I highly recommend him. In addition, he loaded up the car promptly and professionally, he unloaded it very carefully as well. Altogether an awesome experience for what started out as a horrible day for me. Eric really made my day better! I highly recommend this tow company just because of my experience with Eric!

Total scam. $737 for a 5 hour impound is predatory and insane. We picked up our truck the same day, but the staff tried to claim they were closed because it’s a 'holiday.' It is Feb 9th, there is no holiday until next week… They only cooperated after we involved the police. Would give 0 stars if possible.

Shout-out to Miguel with Preferred Towing. Efficient and safe driving to get the vehicle back to Inland Empire. Thank you.

I accidentally left my car parked in a tow zone over night (totally my fault and own that). However, the process of getting my car back was ridiculous. It happened on a Sunday and when I tried to immediately go and retrieve my car, they said if I wanted to get it I would need to be an extra $150 since it’s the weekend. I explained I don’t want to pay an extra day fee, and on google it simply shows they are open. They told me Sunday would not count as an extra day and it would simply be cheaper to wait and pick it up on Monday. So I do that, get there first thing Monday morning. Turns out they charged me for 2 full days anyway, plus $150 release fee just to actually get my car out of the lot. For my car being there for not even 24 hours, it cost me $650. Only $300 was the actually tow charg

My friend just had her car towed via AAA. The driver was nice but I guess he forgot to collect the money when he left. When the driver called to collect the money, my roommate said yes, but just give her an invoice so she could have a record. He refused and told her he would go back to where she lives and collect the cash. My friend got sacred cos the driver sounded frantic. She then called AAA, told AAA what happened, and they transferred her to the main towing office to pay. First, they were hurried to collect instead of apologizing the experience, then the operator went on and said they would go back to the house again to collect or it would be out of the driver's pocket. She paid, of course, but they didn't listen to her when she told them that it's not ok for a grown man to go to a wo