Premier Chrysler Dodge Jeep Ram of Harvey

In an effort to be proactive, my wife while on maternity leave, brought our Jeep to Premier Chrysler Dodge Jeep Ram of Harvey for the 90k mile tune up/inspection on November 1, 2025. Once we got the car back, we noticed smoke coming from under the hood and a burning smell. We contacted the dealership who said it could be spilled oil and should burn off/clear up after a short time. A week or two more passed and still no change so we took the car back to the dealership on December 22, 2025. This time they said we had “three prolific oil leaks”. The service advisor adamantly stated that they didn’t cause the leaks during the oil change (which we disagree with) but she did not know how they were missed in the multi-point inspection which includes “engine oil and/fluid leaks”. We reluctantly ag

Had my oil and diesel filters changed in April of 2025, cost 570$. Had a service light come on, because my crankcase breather was clogged. Realized my oil level was 1 inch above the top of the safe level. Then I also had oil in the turbo. When I went to premier about the oil being overfilled the" master diesel tech" asked me to start the tuck for a minute then kill it, then he hurried and pulled the dip stick, it was still an inch above full. Then he said that was normal. The service manager then came out and agreed with him,until I asked to pull the dipstick on a new truck. They said they would change the oil and take care of everything. The manager also said he would throw in a discount for me. I ended up paying 670$ for this oil change. Their quote was the price of oil went up. But to t

Joe at Premier Dodge was fantastic from start to finish. He was knowledgeable, honest, and genuinely cared about making sure I got the right vehicle—not just making a sale. He took the time to explain everything clearly, answered all my questions without pressure, and made the whole process smooth and stress-free. It’s rare to find someone who’s both professional and personable, but Joe nailed it. If you’re going to Premier Dodge, do yourself a favor and ask for Joe—you won’t be disappointed.

We love this vehicle,I’m a fan of grand Cherokee,and our Salesman took really good care of us.most definitely will bring more customers,thank you Joe

My truck was at the dealership for 8 days (note this was during New Years). I paid over $1,000 to get a starter replaced and was without a vehicle for over a week. It was Very very expensive for that replacement. $1000 for a starter. I was not happy with the AI answering service I was forced to speak to every time I called to attempt to get an update. I spoke to an actual human twice in the 8 days my truck was at this dealership and only received an Update twice. The AI service is very frustrating. It’s like speaking into a black hole. The actual person I was able to speak too (Vickie) was great. Overall review is unsatisfactory however my truck is fixed for a pretty penny so at least there’s that. I do not plan to take my truck back to Premier.