Premier Ford of Bay Ridge Parts

EDIT - PLEASE READ THE OTHER REVIEWS MENTIONING TIME DISCREPANCIES SEEMS IM NOT THE ONLY ONE THAT EXPERIENCED SOMETHING LIKE THIS SO BEWARE THEY DONT CARE ABOUT YOUR TIME AT ALL DATE 07/02/25 TIME 4:26 0/10 wouldn’t recommend to my worst enemy. Wow, just wow can’t make this up. Time is now 4:26 pm as I’m typing this. I left a review on the sales page and got a reply shortly after basically confirming the parts department close at 5pm. Well guess what I’m here now 4:27 and they said “we already closed the system come back tomorrow” I replied “your website says 5pm and I also called and was told 5pm” they basically shrugged and said they closed the system come back tomorrow morning and the older male who stated the system is closed actually just walked out as I’m typing this with his backpa

I wrote a message at 10 am asking to find out the prices and dates for servicing my car, it is now almost 4 pm, I wrote a bunch of messages and they promised to find out the price and time for an appointment, they still promise to find out the cost, the incompetent employee Jerry still did not schedule a time for servicing my car and did not tell me the cost, it is better to contact another service!

Worst place ever! I booked an appointment two weeks ago for a recall. First, they sent me multiple texts messages with the wrong address and I ended arriving to their dealership miles and miles away from my house. When I arrived to the dealership, they said their Service department was somewhere else and gave me the correct address, which it was near my house!! Then, I called to inform them that I was going to be late because they sent me text messages with the wrong address, the service representative asked me for my information and THEN, he said that they don't even have the parts I needed!!! Why they booked my appointment if they don't have the parts for the recall?? Why no one called me to let me know not to waste my time driving places for nothing! Very disorganized place and horribl

1. It takes Ford forever to fix things ( 2-3 & a half weeks ) and 2. ONLY AND ONLY the office worker that accepted your vehicle ( like do all it's intake paperwork ) is able to give you updates about your car. Which means that if it's that employees day off, your not getting an update until the next day that that employee comes in! AS HARD AS I TRIED, THE OTHER EMPLOYEES REFUSED TO GIVE ME AN UPDATE ABOUT MY VEHICLE! Ford needs to improve their service!

This place is totally trash if u love ur car and wanted to fix something I do not recommend this place. They messed up my windshield and never fix it they said they don’t have any mechanic to fix it smh. Also they are money grabbers force u to do car diagnosis and charge u extra feels like a scam so I do not recommend this place