Premier Lincoln

We recently visited Lincoln of Brooklyn after calling ahead to schedule a test drive. Unfortunately, our experience was very disappointing. Despite confirming our visit over the phone, the sales representative Flower had not arranged anything for us when we arrived. The car we came specifically to test drive wasn’t even available, and there was no proactive effort made to accommodate us or offer an alternative. Even the sales manager seemed uninterested in helping or providing any assistance. Overall, we felt that our time and interest as potential customers were not valued. This experience has definitely left us with a poor impression of the dealership’s customer service.

Every time I get to Premier Ford. Harry always takes care of me in and out of service with ease, everything explained very well. I suggest anyone that’s looking to get their Lincoln or Ford service I’d recommend Harry a 120 times definitely one of the best ones there.

Disaster of a dealership No communication at all. More than one time that I tried communicating with my service advisor and he wasn’t in that day. A car that was supposed to take a week to fix took seven weeks which the whole time I followed up and they couldn’t give me an ETA for it. Didn’t wanna give me any more money towards a rental

I recently purchased a 2024 Lincoln Nautilus from Premier Lincoln, and I couldn’t be happier with the experience! Mike, the manager, and Anthony, the salesman, went above and beyond to ensure everything was seamless. They provided exceptional service, offered me a great price, and made the whole process enjoyable. If you’re looking for outstanding service and a team that truly cares, I highly recommend Mike, Anthony, and the team at Premier Lincoln.

I have a 7 am appointment. The doors are still closed & ppl are strolling in without a care. The time is currently 7:15 am. Then to top it off the other ppl out here are telling me that my appointment time doesn’t matter, it’s first come first serve first serve. Hopefully I make it to work on time 🙄 Update: So I asked one of the workers entering the building, why isn’t it open yet because we have a 7am appointment. He stated that they don’t open until 7:30am. So why are they giving out 7am appointments. Update #2: So I’m being told by one of the workers that they don’t even know about the appointments and additionally they aren’t fully staffed on a Saturday. So anything other than an oil change/basic work, the car will have to stay until Monday. Why does Ford ask what your issue is and