Primarily Japanese Auto Service

I had my 30K service done on my 2023 Lexus GX 460 at Primarily Japanese and couldn’t be happier with the experience. The entire staff was great to work with; especially Joe and Perry in the office were friendly, knowledgeable, and genuinely cared about my vehicle. They also offered some great tips before and after installing a 3" lift, which made the entire process easier and safer. This shop is a great alternative to the dealership, where you’re often treated like a number and never work with the same people twice. Supporting a local business like this is a huge plus, and I highly recommend them for anyone with a Japanese or any type of vehicle. They’re the trusted new home for my GX.

OUTSTANDING experience with Primarily Japanese and their service on my F-150. They were able to determine the issue with my "check engine" light and correct it with Ford diagnostic procedure and didn't need to replace catalytic converter, saving me BIG bucks. They did a complete brake job as well as differential service, transmission drain/fill, both of which were well past their due dates, which I was unaware of. Joe was so professional and thoughtful in keeping me informed throughout the entire process. This is one of the best customer service experiences I've ever had. The pick up and delivery service was a pleasant and appreciated addition. Prices were very reasonable I thought. Thanks Joe and all the crew at Primarily Japanese Auto Service.

I had a very positive experience with Primarily Japanese. I really appreciated the team taking the time to conduct a careful and thorough diagnosis rather than jumping straight to conclusions. They correctly identified the catalytic converter as the issue and explained everything clearly. My car is not only running normally again, but it feels better than it has in months. I originally brought it in because it wouldn’t accelerate properly, and I hadn’t even realized how much performance I’d been slowly losing before the issue escalated. Perry was very communicative throughout the process, walking me through the costs and keeping me updated. I felt they were trustworthy, transparent, and reasonable. I would definitely recommend them.

I recently brought my vehicle in for its scheduled 115K service and also asked to have the additional 30K services done, including a brake fluid replacement and addressing a couple of leaking shock absorbers. What impressed me right away was their integrity: instead of simply performing the work I requested, they insisted on inspecting the brake fluid and shocks first before recommending anything. How often do you hear that kind of honesty from an auto service shop? They followed up with a clear, detailed recommendation that covered exactly what the car needed—nothing more, nothing less. Their communication, professionalism, and customer‑first approach have consistently stood out. Over time, I’ve been so impressed with their service that I’ve recommended them to numerous family members a

If you are looking for an HONEST and knowledgeable service and repair automotive business, you just found it! I needed a regular maintenance service on my Toyota Tacoma and I was in and out in a reasonable amount of time. There were no unexpected charges or pressure to have more work done. They do list any "recommended" future services that will need to be completed, but they just gave me the information and prices, so I could go home and decide. While I was sitting in the lobby waiting, I could overhear "Chris" behind the counter talking with other customers. He was very pleasant and extremely knowledgeable about their issues. He also knew most of them by name when they walked in. You could tell they were regulars who also trust this outstanding company. Joe the owner, takes pride in his