Priority Collision Chesapeake

I am not happy. I had to have my 5 month old vehicle in to get repaired because of an accident with a car part on the interstate. They had my car for over a month. I was supposed to get it back on the 21st of Oct, but then it was extended to the 28th because they needed extra parts. Ok fine. The 29th comes and they weren't able to get my car to me until the next day. The next day comes and they were waiting on the 4 wheel alignment that couldn't be completed that day either. So I had to wait until the next day. I reach out to them to find out the status and they said it should be done by 4:30 l, but it was done by 5. Ok, that's fine. I show up at 5:32 to drop off the rental and then pick up the car, but no one could take the payment because they leave a 5:30. 🙄So now I had to go another da

Please check this review before going here. Do not choose this shop to repair your vehicle. I dropped off my 2021 Camaro here to be repaired, the first issue is the lady they sent to speak to me was wearing AirPods, very unprofessional and lacking work experience. She proceeded to tell me my car MIGHT be done the first week of December but could take longer due to holidays and shipping of parts, says she will keep me updated, didn’t hear a single word from her until December 6th when she texts me- not calls- saying my car is ready for pick up and they will be there til 5. I’m out of town for work so I tell her I will pick up Monday morning then she goes on saying that I’m going to be charged because my insurance only covers til my car is ready. So now she’s implying that I’m going to be c

Had my truck repaired before they were bought out, and the work was good. This time the work was cheaper than Maaco in quality and workmanship. had to return multiple times for work that was not completed of half completed. Now that I look at things more closely. There was a part, I guess that lost while working on it, and the used glue instead of replacing the missing piece. also left a bunch of painter's tape all under the door panel. I will never go back to them again or recommend them. I have notified my insurance company how dissatisfied I am. No place should be this shady in their work.

Updating my review to include pictures of other damages this company did to my vehicle while it was in their possession now that I’ve removed all of the items they dumped all over my car. The work performed looked great however the 1 star is because of the customer service. I dropped my car off due to an insurance claim for repair and received my car back with all of my things out of my trunk scattered all over my vehicle. I asked if they always returned customers vehicles back like this and was told yes. It definitely was unacceptable. I have no idea why the things had to be moved being that the repair was minor scratches on the side of the vehicle but nonetheless I can’t seem to wrap my mind around why the solution wasn’t instead to 1. tell me before dropping it off to have the trunk cl

I’m extremely disappointed with my recent experience at this auto body shop. What should have been a straightforward paint job turned into multiple return visits because the work simply wasn’t completed correctly. Each time, I was told something different, suggesting a real lack of communication between the technicians. It became clear that quality control is not being taken seriously—issues that should have been caught before calling me to pick up the car were overlooked again and again. While I tried to be patient, it was frustrating to keep rearranging my schedule for a job that should have been done right the first time. I expected far better professionalism and consistency. In the past I have used this body shop and had no issues hopefully things change in the near future.