Prius Hybrid Battery of Santa Cruz

My Hybrid Toyota Camry showed an engine warning icon and the “Hybrid System” message. The car started limping and wasn’t using the hybrid battery anymore. I was sure it happened because my hybrid battery has failed as it is about 10 years old. I called this place, arranged AAA towing, and upon inspection the mechanic diagnosed that it was the MAF sensor for throttled body - it needed cleaning. Because of this sensor, the hybrid battery and engine warning icons went on. My hybrid battery was perfectly fine and is still in a good condition. The mechanic, EZ, was always answering the phone and took his time to explain what happened and what needs to be done. He also shared the codes for the hybrid battery test. The mechanic also took my car for a ride to ensure it runs smoothly. He also kind

My Prius had a warning message about the hybrid system and I needed detailed diagnostic codes to get a replacement under warranty. EZ did the diagnostic for me free of charge, even though I told him up front that I would get the battery replaced by the warranty for free. That's service. I plan to take my Prius to EZ for maintenance work from now on.

Didn't think I would ever say this but I'm excited for when I get to go back to Prius Hybrid Battery in Felton! Ez is so kind, so helpful, and made things so easy when my Prius battery died. Much better price than other options in town. Will definitely be going back for oil changes and other fixes on my Prius!

EZ is the kindest car mechanic I've ever worked with. He actually cares about the people who come to the shop and genuinely wants to help. He was honest with me that my Prius didn't actually need repair. In my experience at other shops, all they want is my money. That is the complete opposite of what I experienced with EZ. He showed me how to fix things myself, made me feel taken care of and left a lasting impression. Anytime my car needs something fixed from now on I'll be coming here.

EZ is super helpfully. He ran a free diagnostic on my newly replaced battery, found it was leaking acid, and shared the codes. Will definitely be doing all my hybrid work through him alone. Awesome service!